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Fighting Chargebacks Effectively in the Car Rental Industry

Fighting Chargebacks Effectively in the Car Rental Industry

Too many customer payment disputes over rental costs and incidentals do more than damage the customer experience; they can also affect your bottom line. Combat this with proactive prevention strategies, arbitration know-how, and transparent communication.

June 9, 2022

ICRS: From P2P Host to Rental Car Operator

ICRS: From P2P Host to Rental Car Operator

A Turo host shares his experiences at the 2022 International Car Rental Show as a first timer as he charts his path to opening his own car rental company.

May 20, 2022

Advancements in Car Rental Services: Offering a Frictionless & Seamless Experience
Keys to Managing High Rates, Declining Satisfaction
Peer-to-Peer Car Rentals Under Fire
Three Ways Rental Car Operators are Cannibalizing Future Profitability
The Urgent Need to Cross Pollinate Car Rental and Mobility Services

The Urgent Need to Cross Pollinate Car Rental and Mobility Services

On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.

September 5, 2019

ACRA Works — And I've Seen It

Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.

November 16, 2017

Car Rental in Middle East Evolves into New Normal
Africa's Challenge

Africa's Challenge

On the world's least developed continent, car rental companies concentrate on corporate growth while managing the threat of terrorism, a lack of infrastructure, and a vast unorganized market.

October 13, 2016

Nurturing Car Rental in Nigeria

Nurturing Car Rental in Nigeria

With a population shift to the cities, a growing middle class, and new oil exploration, Elroseandria Automobile in Lagos is looking to take advantage.

October 13, 2016

South Africa: Old Market, New Growth

South Africa: Old Market, New Growth

A weakness in the rand has spurred international inbound tourism and kept South Africans within the country on holiday, while falling fuel prices have South Africans driving more.

October 13, 2016

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