Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
June 17, 2020
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
June 8, 2020
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
June 2, 2020
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
May 29, 2020
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.
May 24, 2020
The founder of a car rental marketplace serving UAE shares the lessons he is learning from the COVID-19 pandemic, and what he believes the car rental industry in general can learn too.
May 4, 2020
With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?
February 12, 2020
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
January 25, 2020
How you handle the customer in an urgent time of need determines the size of your reward.
December 18, 2019
The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
December 11, 2019
Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.
November 6, 2019
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
October 23, 2019
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
October 9, 2019
On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.
September 5, 2019