From mobile wallet processing and self-service kiosks to QR phones and tap-on-phone technology, car rental companies must integrate new tools to meet new customer demands.
February 3, 2022
Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
April 22, 2021
Most customers still rent a car through distribution channels. Reaching millions of rental days is hardly possible when not using those channels and only renting regionally to local customers.
October 26, 2020
Cars with new accident avoidance systems can be compromised even in minor fender benders. Not handling their repairs properly could lead to increased liability exposure.
November 24, 2019
Some 48% of travelers use their mobile device to plan and book travel — adopting new mobile strategies and a tailored customer experience are essential.
October 17, 2018
Continental AG is offering cybersecurity systems from Argus Cyber Security and automotive software company, Elektrobit, pre-integrated into its connected vehicle electronics products.
September 28, 2018
Dryve, a new service renting cars to Uber and Lyft drivers, works to make the rental process as convenient and flexible as possible.
February 1, 2018
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
November 16, 2017
ACE Rent A Car has been experimenting with forms of prepaid reservations since 2011. Here's what worked best.
May 8, 2017
The Hertz franchise on St. Barts is giving vistors an hourly, self-service option to see the island, which in turn gives the business a competitive advantage in a crowded market.
May 8, 2017
Here's what the future of autonomous vehicles may look like and how transportation markets are evolving along the way.
February 15, 2017
Independent car rental operators share their predictions for the industry — and how they will adapt to these anticipated advancements — in the next five to 10 years and beyond.
February 15, 2017
An operator has been hearing a lot about new ways to automate the car rental process, but he doesn't know where to start.
February 15, 2017
NHTSA's recently published guidance on cybersecurity has potentially broad implications, including limiting third-party access to OBDII ports, which are used in many fleet applications.
February 15, 2017
Record360’s Shane Skinner explains the hidden costs of damage documentation by paper and how digital documentation can decrease damage costs by 60%.
September 21, 2016
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