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Dealing with Angry Customers During the Busy Summer Season
Why Customers Don’t Return to Your Rental Counter

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

May 13, 2019

The Benefits of Letting Some Car Rental Charges Slide
Bobby Klyce, Avis Franchisee, Wins Annual Impact Award
Paths to Corporate Sustainability

Paths to Corporate Sustainability

In a new era of sustainable business practices, the three largest car rental companies share guiding principles and best practices that make both environmental and economic sense.

May 12, 2016

Avis: Pricing Gains Tempered by Recalls

Avis Budget Group goes in-depth on how pricing is driving strong earnings, while this year's record number of recalls is taking a toll.

September 12, 2014

Hertz, Avis Budget Forecast 2014

In their most recent conference calls, Avis Budget Group and Hertz gave an outlook on pricing, fleet costs, the used car market and fleet optimization strategies.

May 12, 2014

Car Rental 2014 — Full Speed Ahead

It continues to be a good time to be in the rental business. Here are the key trends the investment community will likely be watching in 2014.

January 9, 2014

Car Rental Majors: Looking Forward

Car Rental Majors: Looking Forward

On their fourth quarter and full-year 2010 earnings calls, the three public car rental companies look into the crystal ball on prepaid rentals, franchising, new remarketing channels, potential mergers and growth opportunities.

April 29, 2011

Merger Talks in Holding Pattern

While Avis Budget and Dollar Thrifty wait for an FTC ruling, the three public companies report solid financials.

November 9, 2010

Majors Report Q2 Earnings

Majors Report Q2 Earnings

Dollar Thrifty again leads profit performance. Commercial business rebounds; leisure lags.

September 2, 2010

Guaranteed Reservations: Are We Ready?

Guaranteed Reservations: Are We Ready?

No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?

June 28, 2010

Entrepreneurs Wanted

Entrepreneurs Wanted

Avis Budget’s Independent Operator Program allows you to run your own rental operation without the capital investment of a franchise.

January 1, 2008

Industry Forecast 2008

Industry Forecast 2008

Rental car companies are mitigating fleet costs by transitioning to risk vehicles and increasing holding periods. Could self-service rental car kiosks be the next big thing?

November 1, 2007