Dealing with Angry Customers During the Busy Summer Season
This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
June 26, 2019
Results: 17
This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
June 26, 2019
Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.
May 13, 2019
Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective marketing tool.
March 26, 2019
In addition to his tenure with Avis, Klyce is an ACRA board member, and is involved with the Avis Licensee Association, Avis Advertising and Policy Committee, and Avis System Advertising Trust.
April 20, 2018
In a new era of sustainable business practices, the three largest car rental companies share guiding principles and best practices that make both environmental and economic sense.
May 12, 2016
Avis Budget Group goes in-depth on how pricing is driving strong earnings, while this year's record number of recalls is taking a toll.
September 12, 2014
In their most recent conference calls, Avis Budget Group and Hertz gave an outlook on pricing, fleet costs, the used car market and fleet optimization strategies.
May 12, 2014
It continues to be a good time to be in the rental business. Here are the key trends the investment community will likely be watching in 2014.
January 9, 2014
Through its various incarnations, the American Car Rental Association has continuously advocated for major car rental companies, franchise owners and large and small independents. Today, the association is stronger than ever.
November 1, 2011
On their fourth quarter and full-year 2010 earnings calls, the three public car rental companies look into the crystal ball on prepaid rentals, franchising, new remarketing channels, potential mergers and growth opportunities.
April 29, 2011
While Avis Budget and Dollar Thrifty wait for an FTC ruling, the three public companies report solid financials.
November 9, 2010
Dollar Thrifty again leads profit performance. Commercial business rebounds; leisure lags.
September 2, 2010
No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
June 28, 2010
Avis Budget’s Independent Operator Program allows you to run your own rental operation without the capital investment of a franchise.
January 1, 2008
Rental car companies are mitigating fleet costs by transitioning to risk vehicles and increasing holding periods. Could self-service rental car kiosks be the next big thing?
November 1, 2007