This legal roadmap for transportation businesses examines employers’ obligations regarding vaccinations and employees’ right to refuse them. Related issues such as potential liability, contract worker status, ADA disabilities, and privacy are also explored.
March 22, 2021
During its quarterly investor’s call, Avis Budget Group showed how it’s meeting demand in a dramatically disrupted environment, with insights into sourcing new local market business, the semiconductor chip shortage, and the return of corporate travel.
February 23, 2021
There are recent positive trends in the car rental and travel markets, it’s your job as a manager to convey them and your positive sphere of influence to your team and those you’re looking to hire.
December 2, 2020
Most customers still rent a car through distribution channels. Reaching millions of rental days is hardly possible when not using those channels and only renting regionally to local customers.
October 26, 2020
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
October 13, 2020
This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.
October 4, 2020
During the challenges brought about by the pandemic, leaders should remember to keep their role in perspective, focus on a positive outlook of the future and their team’s strengths, and give themselves a break.
August 26, 2020
This review of federal and state limited liability legislation will discuss how that legislation might shield companies from some types of claims arising from exposure to the coronavirus.
August 26, 2020
The cruise industry has already been targeted with lawsuits based on alleged exposure to the coronavirus. As these claims develop, how might they be used against car rental companies, and can waivers insulate a business from such claims?
August 19, 2020
Car rental operators implementing new customer processes as a result of the coronavirus pandemic must consider state laws regarding remote, electronic, and extended transactions — especially those not yet updated for the digital age.
June 26, 2020
Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
June 17, 2020
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
June 8, 2020
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
June 2, 2020
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
May 29, 2020
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.
May 24, 2020