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Finding Balance Between Corporate’s Needs and Your Customers
Dealing with Angry Customers During the Busy Summer Season
Why Customers Don’t Return to Your Rental Counter

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

May 13, 2019

Improving the Customer Experience Starts with the Little Things
Survey Reveals Why Car Renters Choose Ride-Hailing

Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.

August 6, 2018

Tips to Engage and Retain Existing Customers

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

November 16, 2017