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Reimagining the Role of the Car Rental Distribution Channel
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers
Dealing with Angry Customers During the Busy Summer Season
Why Customers Don’t Return to Your Rental Counter

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

May 13, 2019

5 Ways AI Is Revolutionizing the Car Rental Industry

5 Ways AI Is Revolutionizing the Car Rental Industry

Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.

March 11, 2019

Improving the Customer Experience Starts with the Little Things
Survey Reveals Why Car Renters Choose Ride-Hailing

Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.

August 6, 2018

How to Drive Positive Customer Interaction

How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

May 8, 2017

What Local Car Rental Customers Want

What Local Car Rental Customers Want

A new survey analyzing the local car rental market reveals data on price elasticity, loyalty and the importance of good customer service. Are you gaining your fair share of this important revenue stream?

January 8, 2013