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Results: 10
Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?
Car Rental Marketing 3.0

Car Rental Marketing 3.0

Your customers are your best salespeople. Do you know how to motivate them to tell other people about you?

November 17, 2014

The Growth of Prepaid Reservations

The Growth of Prepaid Reservations

Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.

March 11, 2014

Understanding Customer Satisfaction

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

January 1, 2011

Customer Service is the New Marketing

Customer Service is the New Marketing

Auto Rental News went into the field to ask operators to share some low- or no-cost ways to build relationships and gain repeat customers.

January 1, 2010

Fox Celebrates 20

Fox Celebrates 20

Fox Rent A Car remains focused on the leisure market with a business plan that promotes steady growth while weathering tough economic times.

March 1, 2009

High-Tech or High Touch?

As technology continues to revolutionize the car rental industry, are we straying from the “high touch” approach to customer service?

February 1, 2009

Small Car Reality

Small Car Reality

The days of customers being excited about a free upgrade are over. How is the car rental industry dealing with the shift in demand to smaller vehicles?

September 1, 2008