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Results: 57
Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset
Reimagining the Role of the Car Rental Distribution Channel
The Benefits of Letting Some Car Rental Charges Slide
Improving the Customer Experience Starts with the Little Things
Survey Reveals Why Car Renters Choose Ride-Hailing

Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.

August 6, 2018

Tips to Engage and Retain Existing Customers

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

November 16, 2017

What Can Rental Companies Do to Extract More Revenue From Their Rentals?
Do You Know Who Your Renters Are?

Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

August 15, 2017

How Social Media Impacts Customer Service

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

May 8, 2017

Maintaining Customer Service When the Rental Goes Bad
How to Drive Positive Customer Interaction

How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

May 8, 2017

How to Reduce the Risk of Auto Rental Chargebacks
How to Increase Corporate Rental Sales