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Results: 61
How to Reduce the Risk of Auto Rental Chargebacks
How to Increase Corporate Rental Sales
Anatomy of a Customer Call

Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?

July 8, 2016

A Relationship Business

A Relationship Business

In spite of challenging economic times, Driving Force has grown to 30 locations and a fleet of 12,000 vehicles by fostering strong relationships with customers and employees.

September 8, 2015

Redesigned Economy Location Ups Customer Experience
Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?
Car Rental Marketing 3.0

Car Rental Marketing 3.0

Your customers are your best salespeople. Do you know how to motivate them to tell other people about you?

November 17, 2014

How to Rent to Credit-Challenged Customers
5 Ways to Meet this Year's Fleet Challenges
Customer Service and Damage Recovery

Customer Service and Damage Recovery

Recovering the full amount of what you're rightfully owned in damages translates to better customer service — to your external customers as well as your internal ones.

July 22, 2014

The Growth of Prepaid Reservations

The Growth of Prepaid Reservations

Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.

March 11, 2014

Ziad Khoury: Salespeople Aren't Born; You Can Develop Them
Maximizing Car Rental Operations for Major Events