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Why Customers Don’t Return to Your Rental Counter

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

May 13, 2019

Chemical Exposure Warnings: New Rules for California Rental Car Operators
The Past, Present, and Future of Airport Consolidated Rental Car Facilities
The Benefits of Letting Some Car Rental Charges Slide
5 Ways AI Is Revolutionizing the Car Rental Industry

5 Ways AI Is Revolutionizing the Car Rental Industry

Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.

March 11, 2019

Subscription Services: One Size Doesn't Fit All
Improving the Customer Experience Starts with the Little Things
Rental Car Cleaning Tips
Incorporating Mobile Tech in the Rental Process
Fleet Cyberattacks: Prevention and Response

Fleet Cyberattacks: Prevention and Response

Continental AG is offering cybersecurity systems from Argus Cyber Security and automotive software company, Elektrobit, pre-integrated into its connected vehicle electronics products.

September 28, 2018

Reinventing Daily Rental

Reinventing Daily Rental

European car rental startup Virtuo sees a bright future for the daily rental market serving leisure and corporate customers using an owned fleet — but without the pain points and friction.

September 10, 2018

Three Fleet Remarketing Trends

Three Fleet Remarketing Trends

More SUVs, the retention of higher mileage vehicles, and new methods of remarketing are some trends fleets are observing in the wholesale market.

August 30, 2018

Used Vehicles Thriving in 2018

Used Vehicles Thriving in 2018

Used-vehicle values have held strong this year. A strong economy and more efficient remarketing strategies are helping make 2018 a banner year for used-vehicle values.

August 29, 2018

Hertz: Customer Pain Points Should Drive Innovation
Survey Reveals Why Car Renters Choose Ride-Hailing

Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.

August 6, 2018