Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
May 3, 2022
The Trusted Service Awards from Feefo, a global customer reviews and insights platform, are based purely on feedback from customers.
January 21, 2022
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
October 13, 2021
Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
May 24, 2021
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
April 29, 2021
Toyota Rent-A-Car earned 718 points in J.D. Power Japan’s 2021 Rent-A-Car Service’s Customer Satisfaction Survey. The survey also found that more respondents have been using rental vehicles instead of public transportation to prevent coronavirus infection.
March 19, 2021
As this pandemic drones on, communicating your core values to your staff and Customers will give them the stability they desire and the confidence to do business with you.
February 7, 2021
AAMCAR, Affordable Rent-A-Car in Salt Lake City, and Florida Premium Rentacar in Miami also won awards based on customer ratings from CarRentalExpress.com rentals.
January 26, 2021
This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.
December 18, 2020
Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.
October 7, 2020
In 2019 also Navotar won awards for user friendly software and for the best customer support.
August 14, 2020
This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.
August 13, 2020
Avis, Lyft, and Hyundai were all ranked highest in their categories.
February 3, 2020
Multiple Hertz executives also received awards throughout the year.
December 22, 2019
The 2019 U.S. Travel Website Satisfaction Study and 2019 U.S. Travel App Satisfaction Study evaluate satisfaction with travel apps and websites, respectively, across four segments: airline, hotel, OTA, and rental car.
November 21, 2019
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