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Car Rental Customer Satisfaction Drops

Car Rental Customer Satisfaction Drops

Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.

May 3, 2022

EconomyBookings.com Receives Feefo Platinum Trusted Service Award 2022
Car Rental Satisfaction Plummets in 2021 J.D. Power Study
Omega Earns Top Customer Satisfaction Award
Car Rental Keeps Satisfaction Level Steady During Pandemic
It’s a Good Time to Reinforce Core Values

It’s a Good Time to Reinforce Core Values

As this pandemic drones on, communicating your core values to your staff and Customers will give them the stability they desire and the confidence to do business with you.

February 7, 2021

Rugged Rental Takes CRX Renter Rated Award, Again
Enterprise Tops Customer Satisfaction Index Survey

Enterprise Tops Customer Satisfaction Index Survey

This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.

December 18, 2020

Europcar Wins Customer Experience Award

Europcar Wins Customer Experience Award

Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.

October 7, 2020

Navotar Receives 2 Industry Awards
GO Rentals Wins Customer Satisfaction Award

GO Rentals Wins Customer Satisfaction Award

This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.

August 13, 2020

Brand Keys Ranks Avis No. 1 in Customer Satisfaction
Hertz Celebrates Multiple 2019 Industry Awards
J.D. Power Ranks Avis, National Highest in Customer App, Website Satisfaction
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