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Results: 30
Considering Contactless Rentals? Check Your State Laws First

Considering Contactless Rentals? Check Your State Laws First

Car rental operators implementing new customer processes as a result of the coronavirus pandemic must consider state laws regarding remote, electronic, and extended transactions — especially those not yet updated for the digital age.

June 26, 2020

Small Car Rental Companies Pivot to New Business

Small Car Rental Companies Pivot to New Business

Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.

June 17, 2020

Personal Interaction Still Matters

Personal Interaction Still Matters

While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.

June 8, 2020

U-Save Operator Takes to the Skies for PPE Deliveries
Car Rental in Recovery: Don’t Chase Bad Business
Renting to the Road Trip Customer

Renting to the Road Trip Customer

With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.

May 24, 2020

How Will Waymo Monetize Autonomy?

How Will Waymo Monetize Autonomy?

The largest windfalls from autonomous services won’t come from making driverless cars or advertising in them. Look instead to what Google does best when disrupting and democratizing technology.

May 22, 2020

COVID-19 and Car Rental: Challenges from a Platform’s View
Insurance and Car Rental: Don’t Let a Crisis Go to Waste
Eight Viewpoints on Mobility Post Coronavirus

Eight Viewpoints on Mobility Post Coronavirus

We asked eight experts from the travel, transportation, and mobility spectrums: Will the pandemic accelerate certain mobility options, or will latent hesitancies exist from a health/safety standpoint that will dampen the market for a long time?

April 14, 2020

What’s Happening to Carsharing?

What’s Happening to Carsharing?

With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?

February 12, 2020

4 Ways Rental Fleets Are Elevating Used Vehicle Residual Values
Who Is SDI?

Who Is SDI?

Subrogation Division, Inc. (SDI) won a recent rental car damage recovery case in federal court. Here’s how SDI was formed and became a player in a Graves Amendment case important to the car rental industry.

January 29, 2020

Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset