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Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset
Reimagining the Role of the Car Rental Distribution Channel
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers
Dealing with Angry Customers During the Busy Summer Season