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Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset
Reimagining the Role of the Car Rental Distribution Channel
The Benefits of Letting Some Car Rental Charges Slide
Improving the Customer Experience Starts with the Little Things