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Results: 23
The Irony of Customer Service in the Digital Age

The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

September 15, 2016

Fox Announces New Technologies and Expected Rate Increases
Why Did Customer Satisfaction Drop in the Latest J.D. Power Survey?
Car Rental Marketing 3.0

Car Rental Marketing 3.0

Your customers are your best salespeople. Do you know how to motivate them to tell other people about you?

November 17, 2014

The Truth, to Power (Part Two)

J.D. (Dave) Power opens up on customer engagement, right and wrong sales tactics, the power of information and the evolution of how we buy cars.

June 11, 2014

The Growth of Prepaid Reservations

The Growth of Prepaid Reservations

Prepaid reservations are growing, albeit slowly. Perfecting the model to balance customer service, utilization and profits is where the challenge lies.

March 11, 2014

Fighting the Stigma of Car Rental Commoditization

Digging into the J.D. Power and Associates Rental Car Satisfaction Study reveals ways to combat the low-rate game, as well as one proven tip for improving your customer satisfaction score.

November 9, 2012

How Did Goliath Slay David?

The results of the 2012 J.D. Power and Associates Rental Car Satisfaction Study bring the issue of the smaller and larger brands into focus.

November 9, 2012

Understanding Customer Satisfaction

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

January 1, 2011