Millennials will one day constitute your largest customer base. Reaching them entails a diversified product offering, social interaction, streamlining the rental process, and marketing the experience.
November 16, 2017
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
November 16, 2017
While large scale deployment of autonomous vehicles won’t happen anytime soon, it’s important for fleets to formulate their game plans now.
September 29, 2017
By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.
August 15, 2017
Having access to personal identifiable information from their customers, rental companies face security threats externally (cyberattacks) and internally (employee theft). Here are some tips to help rental companies better secure their sensitive data and educate their employees.
August 15, 2017
This year's conference moves to Miami and features a roster of new speakers as well as a collocated event — Fleet Forward Conference — dedicated to smart mobility solutions.
August 15, 2017
We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.
May 8, 2017
Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.
May 8, 2017
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
May 8, 2017
Operators and vendors at the International Car Rental Show reveal the biggest challenges for them and the industry in general.
May 8, 2017
Independent car rental operators share their predictions for the industry — and how they will adapt to these anticipated advancements — in the next five to 10 years and beyond.
February 15, 2017
Providing an online marketplace for classic car rental companies, Vinty hopes to expand its platform to include a peer-to-peer model for private owners who want to rent their vintage vehicles.
January 11, 2017
Suresh Dakshina, president of Chargeback Gurus, shares insight on why auto rental companies can be susceptible to chargebacks and tips to lessen the risk.
December 28, 2016
With Hurricane Matthew recently hitting the Caribbean and the U.S. East Coast, we asked rental operators what procedures they have in place to help protect their staff members, facility, and vehicles when a hurricane is headed their way.
November 23, 2016
Two independent car rental companies are looking to expand their footprints: Best Way Auto & Truck Rental has launched an affiliate network while Airport Van Rental is offering franchises.
November 23, 2016