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Understanding Customer Satisfaction

Understanding Customer Satisfaction

J.D. Power and Associates’ Stuart Greif talks about the 2010 North America Rental Car Satisfaction Study, how RACs were graded and why brands achieved the scores they did.

January 1, 2011

Public RACs: 2009 Report Cards

Public RACs: 2009 Report Cards

Hertz, Avis Budget and Dollar Thrifty improved earnings year over year. Expect continued—if modest—improvements in 2010.

March 1, 2010

In Memoriam: Fred A. Mudgett

In Memoriam: Fred A. Mudgett

Industry pioneer Fred Mudgett was a lifeline to the independent car rental operator and franchisee.

March 1, 2008

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