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Results: 473
What’s Happening to Carsharing?

What’s Happening to Carsharing?

With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?

February 12, 2020

Overcoming the 'It’s Personal' Mentality

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

January 25, 2020

Defining the Helping Mindset
Labor Shortage Increases But Economic Uncertainty Emerges

Labor Shortage Increases But Economic Uncertainty Emerges

The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.

December 11, 2019

Is B2B a New Growth Area for Car Rental?

Is B2B a New Growth Area for Car Rental?

Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.

November 6, 2019

Reimagining the Role of the Car Rental Distribution Channel
How to Deal with Customers Who Love to Tell Stories
Finding Balance Between Corporate’s Needs and Your Customers
The Urgent Need to Cross Pollinate Car Rental and Mobility Services

The Urgent Need to Cross Pollinate Car Rental and Mobility Services

On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.

September 5, 2019

How Fleets Access — and Supply — the Turo for Work Trucks
National Tourism Office Shows Decline in International Inbound Travelers
Margin Fuel Recaps APAC Market ICRS Global Perspective Panel
Theft of 75 Vehicles in Chicago Exposes Carsharing's Vulnerabilities
Dealing with Angry Customers During the Busy Summer Season
Market Innovator, Destroyer, or Savior: Is Turo All Three? (Part 2)