Defining the Helping Mindset
How you handle the customer in an urgent time of need determines the size of your reward.
December 18, 2019
How you handle the customer in an urgent time of need determines the size of your reward.
December 18, 2019
The robust economy is creating record numbers of new jobs and a subsequent labor shortage that is being exacerbated by the large wave of Baby Boomer retirements, but some see uncertainty of future market conditions.
December 11, 2019
Regarding the company’s TNC and last-mile delivery rentals, “I think that business could double its current size,” said Hertz CEO Kathy Marinello on the company’s third quarter conference call.
November 6, 2019
What if the car rental customer interacts primarily with the distribution channel, and the car rental company becomes more of a service provider?
October 23, 2019
This hilarious exchange with a customer will be all too familiar to local rental operators.
October 11, 2019
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
October 9, 2019
On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.
September 5, 2019
Fetch is an on-demand peer-to-peer rental service for pickups, box trucks, and cargo vans. Cofounder Adam Steinberg says the commercial side is its fastest growing segment.
August 5, 2019
The 2018 data of inbound traveler volume and spending for car renters shows that total arrivals have seen a steady decline within four years. The percentage of travelers from Asia has been growing while the European traveler base has shrunk.
July 16, 2019
At the 2019 International Car Rental Show, four panelists from around the globe discussed trends in their markets. MarginFuel’s Andrew Pascoe, CEO, shared insights into the Asia Pacific marketplace.
July 12, 2019
A switch to manual background checks, combined with Mercedes GLA and CLA models on Chicago sitting on street corners and a brazen theft ring, made car2go's Chicago operation ripe for exploitation.
July 12, 2019
This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
June 26, 2019
A local market franchisee examines the issues between traditional car rental operators and hosts on Turo’s peer-to-peer platform — and muses on the potential benefits of both parties working together.
June 18, 2019
A local market franchisee chronicles the growing pains of the peer-to-peer rental concept through supplying the Turo platform with his rental cars and consulting for Turo hosts.
June 11, 2019
Have we reached the beginning of the end of car ownership? Steve Girsky, former vice chairman at GM, and Mary Chan, former president of global connected consumer at GM, share their thoughts on the near future of smart mobility.
May 22, 2019