Motorq’s connected car APIs enable fleet owners to identify the location and pre-delivery status of General Motors’ vehicles. The system uses OnStar technology for “surgical” enablement of data that can be stopped or started as needed.
November 18, 2020
We established a cell phone number for text-only communication. Customers love the ability to text us, while we can respond but not be tied to answering the phone whenever it rings.
October 13, 2020
This small van rental company in Utah just saw its best summer yet, and fall is looking even better. Owner Rich Guernsey is reaping the benefits from his self-created low-tech, contactless rentals procedure.
October 4, 2020
Auto dealers looking to build a rental operation in house need to adopt these best practices and avoid these minefields.
September 2, 2020
During the challenges brought about by the pandemic, leaders should remember to keep their role in perspective, focus on a positive outlook of the future and their team’s strengths, and give themselves a break.
August 26, 2020
“There is always opportunity amidst chaos,” says Solomon Cramer, licensee owner of Budget Rent a Car of Harrisburg. “You just have to find it.”
August 24, 2020
This startup car rental platform has grown 20% to 40% month-on-month since the beginning of the COVID-19 pandemic with partners’ fleets and an app-based delivery model.
August 5, 2020
Independent and franchised car rental companies are adjusting to new realities during the pandemic with makeshift contactless rentals, deliveries, creative car cleaning, and goodwill to competitors. While policies are relaxed, the trick is to avoid getting burned.
June 17, 2020
While app-based and contactless rentals have increased during this pandemic, your customers still want and need to engage at your location. How well you interact sets your business apart.
June 8, 2020
During the pandemic slowdown, Tom Mellett has been trading the car rental desk for his single-engine plane: “It gives me time to reflect on what we should be grateful for.”
June 2, 2020
Operators shouldn’t change normal procedures because they’re starting to feel the pressure to make tires roll.
May 29, 2020
With the return of the Great American Road Trip, here are steps car rental operators can take to meet these travelers’ needs and protect their fleet.
May 24, 2020
The founder of a car rental marketplace serving UAE shares the lessons he is learning from the COVID-19 pandemic, and what he believes the car rental industry in general can learn too.
May 4, 2020
With high-profile closures and pullbacks in 2019, the North American carsharing market looks to new market opportunities. But can it grow past its traditional base?
February 12, 2020
An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.
January 25, 2020