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Does Graves Amendment Apply to Courtesy Car Loaners?
Fighting Chargebacks Effectively in the Car Rental Industry

Fighting Chargebacks Effectively in the Car Rental Industry

Too many customer payment disputes over rental costs and incidentals do more than damage the customer experience; they can also affect your bottom line. Combat this with proactive prevention strategies, arbitration know-how, and transparent communication.

June 9, 2022

Understanding Legalities Around Telematics, Rental Fleet Electrification
ICRS: From P2P Host to Rental Car Operator

ICRS: From P2P Host to Rental Car Operator

A Turo host shares his experiences at the 2022 International Car Rental Show as a first timer as he charts his path to opening his own car rental company.

May 20, 2022

Black Book: Residual Values, Volume, Sales Trends to 2024
Advancements in Car Rental Services: Offering a Frictionless & Seamless Experience
Keys to Managing High Rates, Declining Satisfaction
Peer-to-Peer Car Rentals Under Fire
Parsing Hertz’s Big EV Bet

Parsing Hertz’s Big EV Bet

With Hertz’s agreement to rent Teslas to Uber drivers, Hertz feels that renting to an indirect and growing competitor is a good move. Can Hertz and traditional rental companies improve their service levels to compete with Uber and Lyft?

November 3, 2021

Three Ways Rental Car Operators are Cannibalizing Future Profitability
The Urgent Need to Cross Pollinate Car Rental and Mobility Services

The Urgent Need to Cross Pollinate Car Rental and Mobility Services

On-demand business models are rapidly evolving as car rental, car sharing, ride-hailing, and public transport are merging into Mobility-as-a-Service platforms. Experimentation is critical to help resolve untested legal issues around data management, liability, and duty of care.

September 5, 2019

ACRA Works — And I've Seen It

Bill Plamondon, vice president of ACRA, reflects on his more than 40 years in the industry and how ACRA has played a role in supporting the industry, especially from a legislative front.

November 16, 2017

ACRA Practices Customer Service Skills in Politics

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.

May 8, 2017

Car Rental in Middle East Evolves into New Normal
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