Recent cases in Florida came to differing conclusions, though legislation was enacted to address one of them.
Too many customer payment disputes over rental costs and incidentals do more than damage the customer experience; they can also affect your bottom line. Combat this with proactive prevention strategies, arbitration know-how, and transparent communication.
As technologies such as telematics and electric vehicles constantly evolve, car rental companies must keep up with changing legalities surrounding state rental laws, privacy considerations, and customer disclosures.
Straight from the expo hall at the 2022 International Car Rental Show, ARN Editor Chris Brown caught up with car rental operators to find out the current challenges in the market right now, creative solutions, and outlook for the future.
A Turo host shares his experiences at the 2022 International Car Rental Show as a first timer as he charts his path to opening his own car rental company.
With a lack of used vehicles and rental units returning to market, demand continues to outweigh supply. When will the market come back down to earth?
Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
With more than 800 registrants for the 2022 International Car Rental Show, you could surmise that “the car rental industry is back” — but nowhere near what it looked like before the pandemic.
As the car rental industry is poised for growth, operators must learn to anticipate customer needs while continually staying on top of technological trends.
While overall car rental customer satisfaction is declining along with vehicle supply, car rental operators find themselves caught between a rock and a hard place. How can they respond?
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