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Car Rental Industry

Fighting Chargebacks Effectively in the Car Rental Industry

Too many customer payment disputes over rental costs and incidentals do more than damage the customer experience; they can also affect your bottom line. Combat this with proactive prevention strategies, arbitration know-how, and transparent communication.

Car Rental Customer Satisfaction Drops

Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.

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