This hilarious exchange with a customer will be all too familiar to local rental operators.
Trying to satisfy a customer with a specialty vehicle when corporate won’t give up the car illustrates the need to advocate for long-term relationships over immediate profitability.
The refunds are part of a settlement the companies reached with the Florida attorney general's office for vehicles rented between January 2011 and January 2018.
The eco-focused rental car company offers customers an opportunity not only to see exactly what is included within their car rental rate, but what level of excess and deposit would be required on arrival at the car hire counter.
This seasoned Avis Budget Agency Operator in Maine has some common-sense tips to turn irate renters into repeat customers.
While National retained its titled for the firth year, its scores slightly dropped from the previous year.
Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.
The $39,500 settlement includes provisions that requires Executive to stop collecting security deposits and ensure that customers can complete a walk around of the vehicle to check for any pre-existing damages prior to leaving the lot.
The survey also noted that rental car apps have the lowest rate of adoption in the travel industry.
Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.