Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
Toyota Rent-A-Car Takes First in Japan’s Overall Satisfaction Survey
Toyota Rent-A-Car earned 718 points in J.D. Power Japan’s 2021 Rent-A-Car Service’s Customer Satisfaction Survey. The survey also found that more respondents have been using rental vehicles instead of public transportation to prevent coronavirus infection.