The J.D. Power 2018 North America Rental Car Satisfaction Study found that Enterprise ranks highest in overall customer satisfaction for a fifth consecutive year.
Vehicle Rent's new loyalty program, the TravelBee Club, seeks to maximize customer experience.
The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
This marks the company's fourth year in a row getting the top rating in Business travel News' Car Rental Survey.
Earlier this year, Avis New Zealand also won the 2018 Reader’s Digest Quality Service Award in the Car Rentals Category.
In collaboration with Auckland-based Fingermark Digital Technologies, the kiosk experience was created to fast-track the check-in process without compromising important information exchange.
National Car Rental beat out 11 other rental companies, including Enterprise Rent-A-Car, ACE Rent A Car, and Advantage Rent-A-Car.
Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
Avis received the highest marks in the car rental category by ranking first across all four behavioral engagement categories.
For the fourth year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2017 North America Rental Car Satisfaction Study. Enterprise Holdings’ other brands National and Alamo took second and third.