The charges were over six times the original quote. Rentalcars.com reimbursed the fees after being contacted by the WBZ-TV I-Team's Call 4 Action.
Investigators found that Dennis N. Saban, owner of Phoenix Car Rental and Saban's Rent-A-Car, violated the Arizona Consumer Fraud Act by adding extraneous taxes and surcharges on vehicle rentals.
CarRentalExpress.com renters have named Rugged Rental in Salt Lake City as the overall winner of the 2017 Renter Rated Program Award. Runner ups include AAMCAR in New York City, Midway Luxury in Los Angeles, and Firearch Rent A Car in Fort Worth, Texas.
Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.
At the end of a rental or reservation call, a rental agent should always ask to book future rentals.
During Tuesday’s award ceremony at the 2017 Auto Rental Summit in Miami, two car rental professionals were named as Professional of the Year winners in the operator and vendor categories.
With the help of EDNA, a technology startup focused on artificial intelligence, Budget Costa Rica has incorporated a Chatbot, which uses artificial intelligence to answer questions and take reservations in real time.
The deadline for the 2017 Auto Rental News Professional of the Year Awards has been extended to Tuesday Sept. 26.
Sixt Mexico received the award for Mexico’s Leading Car Rental Company at the 24th World Travel Awards.
Now operated by United Garage Ltd, Thrifty Car Rental Malta offers customers more rental locations, a diverse and refreshed fleet, and a new, user-friendly website.