Sometimes knowing when to waive a charge on a car rental bill matters more than a strict adherence to the bottom line — and can be a cost-effective marketing tool.
An Avis Budget agency operator shares how he grew his business 20% by changing his customers’ experience.
When customers rent a car or book a Hertz+ experience, they will have the chance to win the grand prize Hertz 100th anniversary edition Corvette Z06.
Vehicle Rent's new loyalty program, the TravelBee Club, seeks to maximize customer experience.
The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.
The complaints, regarding charges for vehicle damages, originated from Green Motion’s UK franchise network.
Designed to take fans on a unique musical journey, “Share the Code. Hit the Road” is a one-of-a-kind campaign that puts the power of concert ticketing into fans’ hands through a custom code-sharing method, which will culminate in a show featuring Sir Rosevelt and Cirque de Soleil.
Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.
The charges were over six times the original quote. Rentalcars.com reimbursed the fees after being contacted by the WBZ-TV I-Team's Call 4 Action.
Investigators found that Dennis N. Saban, owner of Phoenix Car Rental and Saban's Rent-A-Car, violated the Arizona Consumer Fraud Act by adding extraneous taxes and surcharges on vehicle rentals.