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Customer Surveys

Avis Ranked No. 1 in Customer Loyalty by Brand Keys

Customers also ranked Lyft as their preferred rideshare service.

J.D. Power: Car Rental Satisfaction Tops Hotels, Airlines

The J.D. Power 2018 North America Rental Car Satisfaction Study found that Enterprise ranks highest in overall customer satisfaction for a fifth consecutive year.

Survey Reveals Why Car Renters Choose Ride-Hailing

The AlixPartners survey found that 50% of respondents cited parking issues and associated costs; 35% cited the laborious process of renting a car as reasons for using ride hailing instead.

Avis New Zealand Named 'Most Trusted Brand' by Reader's Digest Survey

Earlier this year, Avis New Zealand also won the 2018 Reader’s Digest Quality Service Award in the Car Rentals Category.