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International Franchise Systems

Michael DeLorenzo, executive vice president of International Franchise Systems, which owns the NextCar, Priceless, and Rent-A-Wreck brands, received the inaugural Auto Rental News Impact Award for outstanding service to the auto rental industry.

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Rent-A-Wreck's Pat Bowie Visits Capitol Hill

Pat Bowie, the director of training and development for International Franchise Systems (IFS), owners of the Rent-A-Wreck, Priceless, and Nextcar brands, recently visited Capitol Hill with the Society for Human Resource Management's (SHRM) Maryland team.

Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?