J.D. Power

2020 J.D. Power Study: Hertz Ranks Highest in Overall Customer Satisfaction

With overall customer satisfaction flat this year, Hertz ranks highest with a score of 852, followed by Enterprise, Alamo, and National. The study responses were gathered from September 2019 through August 2020.

J.D. Power Ranks Avis, National Highest in Customer App, Website Satisfaction

The 2019 U.S. Travel Website Satisfaction Study and 2019 U.S. Travel App Satisfaction Study evaluate satisfaction with travel apps and websites, respectively, across four segments: airline, hotel, OTA, and rental car.

Hertz Ranks No. 1 in Customer Satisfaction, J.D. Power Survey Finds

One area showing significant variation in customer experience is the vehicle pick-up process. While overall satisfaction scores are 33 points higher when customers get their vehicle in 15 minutes or less, that happens just 64% of the time.

National Ranks No. 1 in J.D. Power Travel App Survey

The survey also noted that rental car apps have the lowest rate of adoption in the travel industry.

Cars Paced Used Vehicle Price Growth in 2018

The passenger car segment was a main contributor to the the rise in used-vehicle prices in 2018.

J.D. Power: Car Rental Satisfaction Tops Hotels, Airlines

The J.D. Power 2018 North America Rental Car Satisfaction Study found that Enterprise ranks highest in overall customer satisfaction for a fifth consecutive year.

Vehicle Dependability Improves 9%: J.D. Power

Buick and Lexus ranked highest in overall vehicle dependability, which improved 9% overall in the past year, according to J.D. Power's annual Vehicle Dependability Study. Fleets using a three-year replacement model may benefit from higher resale prices.

Enterprise Holdings Brands Top Rental Car Satisfaction Study

For the fourth year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2017 North America Rental Car Satisfaction Study. Enterprise Holdings’ other brands National and Alamo took second and third.

J.D. Power to Offer Used Vehicle Price Index

J.D. Power will begin offering its monthly Used Vehicle Price Index that tracks current and estimated future movement of wholesale used vehicle prices at the industry and segment level, the consultant and data provider announced.

Kia Tops J.D. Power's 2017 Vehicle Quality Rankings

Five segment-winning Kia vehicles include the Soul (Compact Multi-Purpose Vehicle), Forte (Compact Car), Cadenza (Large Car), Niro (Small SUV), and Sorento (Midsize SUV).

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