Toyota Rent-A-Car earned 718 points in J.D. Power Japan’s 2021 Rent-A-Car Service’s Customer Satisfaction Survey. The survey also found that more respondents have been using rental vehicles instead of public transportation to prevent coronavirus infection.
2020 J.D. Power Study: Hertz Ranks Highest in Overall Customer Satisfaction
With overall customer satisfaction flat this year, Hertz ranks highest with a score of 852, followed by Enterprise, Alamo, and National. The study responses were gathered from September 2019 through August 2020.