The J.D. Power 2018 North America Rental Car Satisfaction Study found that Enterprise ranks highest in overall customer satisfaction for a fifth consecutive year.
Buick and Lexus ranked highest in overall vehicle dependability, which improved 9% overall in the past year, according to J.D. Power's annual Vehicle Dependability Study. Fleets using a three-year replacement model may benefit from higher resale prices.
For the fourth year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2017 North America Rental Car Satisfaction Study. Enterprise Holdings’ other brands National and Alamo took second and third.
J.D. Power will begin offering its monthly Used Vehicle Price Index that tracks current and estimated future movement of wholesale used vehicle prices at the industry and segment level, the consultant and data provider announced.
Five segment-winning Kia vehicles include the Soul (Compact Multi-Purpose Vehicle), Forte (Compact Car), Cadenza (Large Car), Niro (Small SUV), and Sorento (Midsize SUV).
Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.
Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.
For the third year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2016 North America Rental Car Satisfaction Study. Enterprise Holdings' other brands National and Alamo took second and third.
According to data from the National Highway Traffic Safety Administration analyzed by J.D. Power, over 45 million vehicles that were the subject of safety recalls — issued between 2013 and 2015 — are still not repaired.
Customer satisfaction with dealer service declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study. Recalls are to blame.