Search Close Menu

Tag Search Result

J.D. Power

Vehicle Dependability Improves 9%: J.D. Power

Buick and Lexus ranked highest in overall vehicle dependability, which improved 9% overall in the past year, according to J.D. Power's annual Vehicle Dependability Study. Fleets using a three-year replacement model may benefit from higher resale prices.

Enterprise Holdings Brands Top Rental Car Satisfaction Study

For the fourth year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2017 North America Rental Car Satisfaction Study. Enterprise Holdings’ other brands National and Alamo took second and third.

J.D. Power to Offer Used Vehicle Price Index

J.D. Power will begin offering its monthly Used Vehicle Price Index that tracks current and estimated future movement of wholesale used vehicle prices at the industry and segment level, the consultant and data provider announced.

What is Your Time Worth?

Personal observations of retail and travel transactions reveal just how much a consumer’s time is worth today, and how increasingly intolerant we are of inefficient transactions.

How to Drive Positive Customer Interaction

Using data from J.D. Power & Associates and tips from customer service experts, rental operators can employ these principles to help drive positive customer service — at various points — during the rental process.

Enterprise Holdings Sweeps Satisfaction Ratings

For the third year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2016 North America Rental Car Satisfaction Study. Enterprise Holdings' other brands National and Alamo took second and third.

More Than 45M Recalled Vehicles Still Not Repaired

According to data from the National Highway Traffic Safety Administration analyzed by J.D. Power, over 45 million vehicles that were the subject of safety recalls — issued between 2013 and 2015 — are still not repaired.

Recalls Drive Service Satisfaction Lower

Customer satisfaction with dealer service declines for the first time in six years, according to the J.D. Power 2016 U.S. Customer Service Index (CSI) Study. Recalls are to blame.