The "return to normal" hits a snag as rental fleets secure more vehicles but are forced to raise fees, leading to a drop in overall customer satisfaction levels.
According to a survey by J.D. Power and Dealerware, 86% of customers who have rented from dealerships said they would do so again, compared to 50% for those who rented from an off-airport location of a national car rental provider.
New concerns about gas prices and inflation are impacting travel plans more than concerns about COVID-19, according to a survey commissioned by the American Hotel & Lodging Association.
Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
Avis Car Rental is one of the 2022 Automotive Sector Loyalty Winners in Brand Keys’ Silver Anniversary Customer Loyalty Engagement Index.
Higher gas prices are expected to further dampen travel, though those who do plan to travel over the holidays expect to drive.
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
New research reveals that price is no longer the primary driver of travel decisions; instead safety and financial security reign supreme.
Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
Thrifty Car Rental and Travelocity’s contest will pick two people to win an all-expense-paid road trip for their families worth up to $25,000.
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