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Surveys

Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.

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Avis Named Customer Loyalty Winner

Avis Car Rental is one of the 2022 Automotive Sector Loyalty Winners in Brand Keys’ Silver Anniversary Customer Loyalty Engagement Index.

Auto Rental News Fact Book Is Online

The 34th edition contains data and analysis on the U.S. car rental market, as well as proprietary COVID-19 surveys that gauge over time the state of the industry during the pandemic.

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