Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
Avis Car Rental is one of the 2022 Automotive Sector Loyalty Winners in Brand Keys’ Silver Anniversary Customer Loyalty Engagement Index.
Higher gas prices are expected to further dampen travel, though those who do plan to travel over the holidays expect to drive.
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
New research reveals that price is no longer the primary driver of travel decisions; instead safety and financial security reign supreme.
Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
Thrifty Car Rental and Travelocity’s contest will pick two people to win an all-expense-paid road trip for their families worth up to $25,000.
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
A U.K-based survey also found that 27% of respondents said the damage had not been properly recorded by the car rental company, while about 4% reported that the rental companies tried to blame them for the damage.
The 34th edition contains data and analysis on the U.S. car rental market, as well as proprietary COVID-19 surveys that gauge over time the state of the industry during the pandemic.
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