The 34th edition contains data and analysis on the U.S. car rental market, as well as proprietary COVID-19 surveys that gauge over time the state of the industry during the pandemic.
This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.
The latest Auto Rental News coronavirus survey tells the story of an industry that was initially devastated by the pandemic but is in an encouraging — if slow and uneven — process of recovery.
This third survey of U.S. franchised and independent auto rental operators will track the effects of COVID-19 pandemic on the U.S. car rental industry over time.(Updated with correct link.)
The survey revealed that 1 in 4 respondents plan to use a personal vehicle as their exclusive mode of transportation going forward, though nearly 25% said they will hold off on buying one for more than six months.
In the second Auto Rental News survey of independent and franchised operators in the U.S., 55% of respondents said revenue has decreased 75% to 100% since late February, while 56% reported a drop of volume of 75% to 100%.
In this survey of independent and franchised car rental operators in the U.S., 58% report a decline of gross revenues of more than 75%, with 17% reporting a 100% decline, essentially as a result of suspending operations.
This Auto Rental News survey is designed to better understand the effects of the coronavirus or COVID-19 pandemic on the car rental industry.
The survey found most business travelers (81%) engage in some form of "bleisure" travel, including incorporating leisure activities into business travel (61%), extending business travel into leisure trips (41%) and booking a vacation around a business trip (33%).
According to a mobility report by Avis Budget Group, 82% of respondents said owning a car was still important, but 54% said they are prepared to give up car ownership and rely on long-term rental, on-demand, or subscription services in the future.
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