A recent survey revealed the frustrations of younger New Yorkers waiting at the rental car counter as the busy summer travel season gets in full swing.
Here are seven suggestions on how to improve the customer experience and success of contactless rental transactions.
Looking to the immediate and longer-term future, here are some insights from independent car rental operators and fleet experts on how to survive – and succeed – in the car rental market.
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
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