
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
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