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customer service

Fighting Chargebacks Effectively in the Car Rental Industry

Too many customer payment disputes over rental costs and incidentals do more than damage the customer experience; they can also affect your bottom line. Combat this with proactive prevention strategies, arbitration know-how, and transparent communication.

Defining Your Contactless Rental Strategy

Breaking away from traditional service at the counter can create a more efficient rental process. Experts share insights on new tools to facilitate on-demand rentals and how to make this new system function smoothly for staff and customers.

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