The membership-based platform for service-based sales skill-building is the first of its kind specific to the car rental industry, according to Frontline Performance Group.
The Germany-based rental company introduced barcode technology into the rental process in order to decrease over-the-counter interaction when customers pick up keys to their vehicle.
Learn how to get your staff to understand their responsibility in helping to prevent theft, and also get some quick tips on how to set your operations apart from local competitors.
Through an industry survey, more than 600 customers and car rental associates share their perceptions of the car rental experience. Do your frontline team members’ views match what your customers are thinking?
Auto Rental News and industry professionals answer your questions about car rental trends, techniques and other current issues.
Understand why customers get angry and empower your frontline associates and managers with techniques to manage them.
Police seek man who drove off in a rental car after claiming he was the “partner” of the man whose name was on the contract.
She was reported to have used her employee discount at the request of her boyfriend.
To ensure a thorough background screening process, consider these five points.
The economic storm of 2008-2009 is causing shifts in the auto rental industry both in front of and behind the rental counter. Can you adjust to new market conditions and take advantage of this opportunity, or will you simply try to weather the storm?
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