On their fourth quarter and full-year conference calls last week, the three public car rental companies—Hertz, Avis Budget and Dollar Thrifty—talk merger, prepaid rentals and plans for growth.
The car rental company says it will focus on other strategies for fleet optimization, such as pre-payment.
Bob Barton, president of the American Car Rental Association, asks the car rental industry for discipline, consensus and cooperation on the things that, if implemented, will benefit the industry as a whole.
One of the enhanced OpenTravel messages called, Vehicle Rental No Show Fees, facilities a no show fee charged to a customer.
Faulkner brings more than 35 years of experience in car rental, as a corporate area manager, franchisee, independent RAC owner and legislative advocate.
When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
The president of ACRA responds to a travel writer's column that takes issue with "whacky" car rental rules.
The ACRA panel at the Car Rental Show dug into the issue with the most depth and insight yet in a public forum. With the changing rental car landscape, is there a new willingness to get this done?
The ACRA panel at the Car Rental Show dug into the issue with the most depth and insight yet in a public forum. With the changing rental car landscape, is there a new willingness to get this done?