Auto Rental News
MenuMENU
SearchSEARCH

NHTSA Reviewing Rental Agencies’ Records on Recalled Vehicle Repair

Because rental cars move around so much, it can take weeks or months for the company to find out a model has been recalled, which leads to a much longer time period before repairs take place.

by Staff
March 1, 2011
3 min to read


Thousands of recalled rental cars go unrepaired for months or longer, two U.S. automakers told federal regulators the week of Feb. 21, according to the Detroit News.


However, rental car companies generally have better repair rates than consumers, who often fail to get recalled vehicles fixed.

Ad Loading...


To see how quickly rental cars vehicles are repaired, the National Highway Traffic Safety Administration looked at nearly 3 million recalled vehicles from General Motors Co., Ford Motor Co., and Chrysler Group LLC that were sold to rental car companies.


Rental car companies are not legally required to complete recalls before they rent the cars to customers. But safety advocates say some renters are driving vehicles that were recalled and not repaired.


Bob Barton, president of the American Car Rental Association, noted that hundreds of recalls and service bulletins affecting millions of vehicles in North America are issued annually. Rental car companies often place a "hold" on recalled vehicles so they are not rented until the recall work is completed, he said.


GM and Chrysler told NHTSA that 30 days after a recall,10 to 30 percent of vehicles sold to rental car companies had been repaired. By 90 days, it had improved to about 30 percent, and within a year, the number had improved to 50 percent or higher. Ford said the release of the information could damage its relationship with rental car companies and result in "decreased sales of motor vehicles to rental car fleets," so the automaker did not make its data public.


Because rental cars move around so much, it can take weeks or months for the company to find out a model has been recalled, which leads to a much longer time period before repairs take place.

Ad Loading...


NHTSA stated that dealers have a legal obligation not to sell a new vehicle that's been recalled before it is fixed.


The government's review covers 29 models - from sedans to minivans to sport utility vehicles - built from 2000-2010.


The Center for Auto Safety, a group founded by Ralph Nader and Carol S. Houck, has filed a petition with the Federal Trade Commission urging Enterprise Holdings Inc. to repair vehicles before they rent them.


Houck and her husband filed a suit against Enterprise Rent-A-Car after the 2004 deaths of their two daughters, Raechel and Jacqueline, ages 24 and 20. The sisters rented a PT Cruiser from Enterprise that, unknown to them, had been recalled for risk of under-hood fires. While traveling through Monterey County in California, the car caught fire, causing it to collide with a semi-trailer truck, killing the women, the petition said. Trial was held on the issue of damages only and the couple won a $15 million verdict in June.

More Rental Operations

John Possumato holding microphone while asking a question during a live conference session at the ICRS Show.

DriveItAway, Free2move Plan Shared Fleet Program for Independent Rental Fleet Operators

Vehicles would be placed with participating rental operations to support car renter demand and provide additional fleet capacity.

Read More →
Close-up of a Jeep Wrangler front grille and headlight with text noting Stellantis’ recall of 1.3 million Jeep vehicles worldwide over a potential fire risk tied to power steering wiring.
Fleet Acquisitionby StaffJune 10, 2026

Stellantis Recalls 1.3 Million Jeep Vehicles Worldwide Over Fire Risk

Stellantis is recalling more than 1.3 million Jeep Wrangler and Gladiator models worldwide over a fire risk linked to power steering pump wiring.

Read More →
Franchisee standing with yellow U-Save branded sign in front of the rental car outlet.

Green Motion And U-Save Open Rental Operations In Guatemala

The brands will open their first rental car outlets in the country at La Aurora International Airport in Guatemala City.

Read More →
Ad Loading...
An airplane parked at a gate next to large headline and bullet points about study highlights.

U.S. Business Travel Drives $623 Billion+ in Economic Impact as Spending Reaches $538 Billion

The data also underscores the industry’s strong multiplier effect across the U.S. economy, revealing that each dollar invested in business travel in 2024 generated $1.16 in GDP.

Read More →
Green and black bar graphs show May 2025 v. 2026 fleet vehicle sales into commercial, rental, and government fleet sectors.
Fleet Acquisitionby Martin RomjueJune 3, 2026

Rental Fleet Sales Skating Just Above 2025 Levels

The U.S. economy's continued growth and positive business investment are creating a favorable environment for fleet vehicle demand.

Read More →
Interviewer Martin Romjue and guest Ryan Kerzner on both sides of a title page with large lettering.
Rental Operationsby Martin RomjueJune 3, 2026

Grow Your Rental Business Beyond Cars

Rental fleet operations are facing numerous evolving challenges and opportunities from AI technology to rate and revenue management, to customer service and business growth.

Read More →
Ad Loading...
An AI-imaging tunnel instantly scans a car for damages at Wenn's location in Lithuania.
Rental OperationsJune 2, 2026

Using AI to Create Clarity, Not Conflict, in Rental Car Damage

Rental companies still need people, policy, judgment, and thoughtful implementation, with operators remaining in control of the customer experience.

Read More →
Close up of a high-tech vehicle console with a remote key.
Rental OperationsJune 1, 2026

Get Ready To Roll: No Stopping Self-Driving Rental Cars

The autonomous mobility technology revolution will move at its own pace, but sooner rather than later.

Read More →
Two execs hold up a sign with Southwest and CarTrawler logos

Southwest Airlines Selects CarTrawler For Its Car Rental Booking Platform

The platform is designed to allow customers to compare and book rental vehicles more easily during the travel booking process.

Read More →
Ad Loading...
Speaker John Healy on stage with a podium, screen, and red curtains in the background.
Rental Operationsby Martin RomjueMay 27, 2026

Cross-Pressures, Evolving Trends Drive 2026 Rental Car Industry

A combination of cautious economic behavior, shifts in the rental vehicle market, and technological influences are shaping car rental operator decisions.

Read More →
Ad Loading...