Attendee Insights from the Car Rental Show

These questions were asked of Car Rental Show's attendees:

“What Is Your Biggest Business Challenge Today?”

Our biggest challenge is cracking the code to better recruit Generation Y for a more diverse workforce.

 Shona Nabity, Advantage Rent A Car, Ridgeland, Miss.

The biggest challenge is training and training execution among our staff. Listening to the training seminars at the Car Rental Show, I know the information, but now I need to go back to our facilities, execute it, and get people excited about it.

— Karen VanSistine, Hertz, Green Bay, Wis.

We’re running nine locations and find that each location has a different set of standards — everything from pay structure to work environment. We made one set of rules and posted it online to bring everything together. We’re just trying to find consistency in a larger independent company.

— Jennifer Romanowski, Ride Share Systems, a Dollar licensee, Morristown, N.J.

“What Was Your Strangest Rental Experience?”

I got a call from producers of a reality TV show who wanted to rent 10 Jeeps. They were returned to us covered from floor to engine in mud. Several months later, I’m flipping through the channels and see
my 10 sparkling Jeeps lined up. The contestants had to drive them through a muddy trough as part of an obstacle course on a reality show. I was standing there like, “Now I know!”

— Frank Colonna, Triangle Rent A Car, Raleigh,

Recently, a wanted double murderer came into the shop to try and rent a car. I wasn’t in the shop that day and he was turned down. A few days later, a CSI officer came to the door with a picture of the murderer. Apparently he got another car rental facility to rent to him and was stopped by the police en route to New York from North Carolina.

 Grant Bond, ACR (Alternative Car Rental and Leasing), St. Petersburg, Fla.

A Japanese man walked into my store and said, “We’re back! Give us all the same stuff as last time.” I had no idea who he was so I asked for his driver’s license thinking that would give me a clue. Turns out he was from California and I still didn’t recognize him, so I just said, “Remind me what you got again — all you Californians look the same!”

— Rodney Johnson, Pacific Autogroup Holidngs, Australia


CONTINUED:  Attendee Insights from the Car Rental Show
« Previous  |  1  2  |  Next »

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Safeguarding Your Business with Brokers

While the high-profile bankruptcy of Atlas Choice has left many car rental companies wary of working with brokers, rental companies can take steps to protect themselves and ensure a productive relationship.

My Number One Takeaway from ICRS 2017

This year’s International Car Rental Show (ICRS) opened the door to new business models facing transportation today — yet adapting to these new technologies is not the first key to survival.

Trump and Regulations: An Alt-Fuel View

With 2025 emissions targets back in review, manufacturers, alt-fuel, and alt-power suppliers weigh in on the potential impacts of Trump’s initiatives.

Job Finder: Access Top Talent. Fill Key Positions.