Family Gets Full Refund After Rental Car Plunges Off Ferry

According to the Orange County Register, a tourist family that had rented a minivan from Fox Rent A Car was given a full refund after another vehicle accidently “bumped” the van off a ferry. Aboard a Balboa Island ferry in Newport Beach, Calif., the Taiwanese family was recovered safely from the vehicle. 

It was originally reported that the family wasn’t going to receive a refund; however, communication issues had made the incident seem as though it was the fault of the renters. As soon as it came to Fox’s attention that the renters were not at fault, the family was issued a full refund.

A “storm” of angry comments were made online by Orange County Register readers after Fox’s earlier decision to not refund the family. As well, the Newport Beach Police Association volunteered to pay for a new rental car for the family while they completed the vacation. Fox Rent A Car stresses that it is investigating what happened in the claim and that family will owe “zero charges.”

Fox Rent A Car could not be reached for further comment for Auto Rental News.

For the full article from the Orange County Register, click on the URL: http://www.ocregister.com/news/family-335850-police-car.html

Comments

  1. alison [ January 24, 2012 @ 11:28AM ]

    do you know if fox repaid the newport beach police dept. for the money they put out to rent the replacement? i'd be interested to know that. thanks

  2. Auto Rental News [ January 24, 2012 @ 11:33AM ]

    Hi Alison

    We did try to reach out to Fox for further comment. Sorry we can't answer your question at this time.

    Auto Rental News Staff

  3. Joe [ September 7, 2013 @ 02:24PM ]

    NBPD brought the family into an Enterprise location near the incident. The Police Dept paid for another Minivan with ERAC because FOX would not replace the family with another rental.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

The Problem with Valuing Safety Technology

As advanced safety technologies have migrated to mainstream vehicles, retaining value for these options at resale remains an issue.

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

Job Finder: Access Top Talent. Fill Key Positions.

>