Family Gets Full Refund After Rental Car Plunges Off Ferry

According to the Orange County Register, a tourist family that had rented a minivan from Fox Rent A Car was given a full refund after another vehicle accidently “bumped” the van off a ferry. Aboard a Balboa Island ferry in Newport Beach, Calif., the Taiwanese family was recovered safely from the vehicle. 

It was originally reported that the family wasn’t going to receive a refund; however, communication issues had made the incident seem as though it was the fault of the renters. As soon as it came to Fox’s attention that the renters were not at fault, the family was issued a full refund.

A “storm” of angry comments were made online by Orange County Register readers after Fox’s earlier decision to not refund the family. As well, the Newport Beach Police Association volunteered to pay for a new rental car for the family while they completed the vacation. Fox Rent A Car stresses that it is investigating what happened in the claim and that family will owe “zero charges.”

Fox Rent A Car could not be reached for further comment for Auto Rental News.

For the full article from the Orange County Register, click on the URL: http://www.ocregister.com/news/family-335850-police-car.html

Comments

  1. alison [ January 24, 2012 @ 11:28AM ]

    do you know if fox repaid the newport beach police dept. for the money they put out to rent the replacement? i'd be interested to know that. thanks

  2. Auto Rental News [ January 24, 2012 @ 11:33AM ]

    Hi Alison

    We did try to reach out to Fox for further comment. Sorry we can't answer your question at this time.

    Auto Rental News Staff

  3. Joe [ September 7, 2013 @ 02:24PM ]

    NBPD brought the family into an Enterprise location near the incident. The Police Dept paid for another Minivan with ERAC because FOX would not replace the family with another rental.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

2017: Fleet Mix Will Be Paramount

Car rental companies are migrating to vehicle segments with better residual values, though not without bumps in the road.

Auto Rental Summit: Five Trend Lines

Taking in the seminars, discussions, and networking at the 2016 Auto Rental Summit, trend lines emerged around shifts in model mix, data protection issues, increasing labor costs, workforce engagement, and new platforms to rent cars.

Job Finder: Access Top Talent. Fill Key Positions.