Recall Masters Integrates With Auto Rental Systems

Recall Masters Inc., a provider of automotive recall news, data, training, and communications, has announced its integration with Auto Rental Systems’ (ARS) cloud-based loaner car management system.

The ARS Recall module performs a scan of all fleet cars in the system and alerts any new and outstanding recalls. The new add-in module — from Recall Masters — eliminates the need for dealers and rental operators to manually check on recalls for their inventory of cars.

When a new recall is found, the recall data is downloaded to the system and linked to the vehicle by its vehicle identification number (VIN). The operator is then alerted via a summary email report and the car is flagged in the system, according to the company.

When the required recall work is completed, the repairs can be logged and the vehicle will be placed back in service.

“Our customers’ needs continually change, and we know we have to listen and respond,” said Laura Tierney, sales manager for Auto Rental Systems. “Recalls are coming like a tidal wave, and our dealers just do not have the time to address this increased volume efficiently. We have partnered with Recall Masters, and with the ARS Recall module, we take on the recall management work for them, which allow them the freedom to do what they do best: service customers.”

“We are continually evolving our systems and database to provide the most relevant information possible to consumers and their automotive service providers,” said Christopher Miller, CEO of Recall Masters. “One big key to keeping customer satisfaction high while servicing a vehicle is the overall convenience factor. To address this, most manufacturers offer service loaner vehicles for customers to drive while they perform the required repairs. As these recall customers can arrive already upset about the state of their vehicle, and can be rather emotional, it is vital to ensure a great customer experience. Our integration with the loaner car management system is just one more step in the right direction to ensure consumer safety and to mitigate risk of automotive-related injuries.”

Comment On This Story

Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.


Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Market Forces Driving Car Rental in 2018

An analysis of the conference calls of Avis Budget Group and Hertz Global Holdings reveal trends and initiatives involving fleet right sizing, pricing, ancillary revenue opportunities, and renting to ride-hailing drivers.

Trends Moving the Truck Market

Storylines that emerged from the 2018 Work Truck Show include the increasing need for on-site productivity, inclusion of active safety systems in trucks, DPF frustrations affecting product decisions, data management, and the growing link between fleet management and company revenue.

MIT Study Reinforces the Newfound Importance of Fleet

Uber and Lyft drivers make far less when factoring vehicle expenses, though the actual numbers are now in dispute. A proper lifecycle cost analysis would’ve helped, and shows the benefit of collaboration with fleet professionals.

Job Finder: Access Top Talent. Fill Key Positions.