MGM Hospitality Expert to Close ICRS

Mary Ann Sena-Edelen of MGM Resorts International
Mary Ann Sena-Edelen of MGM Resorts International

The International Car Rental Show (ICRS) announces that hospitality expert Mary Ann Sena-Edelen of MGM Resorts International will deliver this year’s closing keynote address.

Entitled “Legendary Customer Service Secrets from the Hospitality Industry,” Sena-Edelen’s address will share insights from the hospitality industry that car rental companies can take home to inspire employees’ performance, add value to their teams, and improve their renters’ experiences.

Sena-Edelen, who oversees MGM’s newly formed department of Organizational Culture and Employee Experience, is a recognized event speaker whose seminars have garnered reviews such as "best in show," "riveting and lively," and "engaging, motivating, and inspiring" from attendees at other events.

“When it comes to customer service, we can look to the hospitality industry for inspiration,” says Chris Brown, executive editor of Auto Rental News. “And there is no better speaker than Mary Ann to deliver that message.”

The closing keynote address will convene on Wednesday March 29 at 4:30 p.m. The 2017 ICRS takes places March 27-29 at Bally’s Las Vegas. Visit here for updates, the full schedule, and to register.

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

What a Connected Fleet Means to Avis (and Car Rental)

Counter bypass is just the beginning. The promise of a “data-driven ecosystem” that connects renters with the rental agency, retail services, and even the city is a better managed fleet, an improved user experience, and new revenue opportunities during the rental itself.

Should Peer-to-Peer Renters Pay Airport Car Rental Fees?

The question is central to the City of San Francisco’s lawsuit against Turo for operating without a permit at San Francisco International Airport.

Hard Times Ahead for the Compact SUV Segment?

The hottest segment today is facing a glut of models and volume in tomorrow’s wholesale market.

Job Finder: Access Top Talent. Fill Key Positions.

>