San Diego Payless, Green Motion Employees Stop Attempted Carjacking
The attempted theft is having Payless management and the airport authority rethink their safety measures.

Payless employees held the man until police arrived, and snapped this photo of him being apprehended. Photo courtesy of Payless

Payless employees held the man until police arrived, and snapped this photo of him being apprehended. Photo courtesy of Payless
Car rental employees at San Diego International Airport stopped a man who was attempting to steal a vehicle from Payless Car Rental and the airport’s consolidated rental car facility Tuesday night.
Payless CFO Shawn Hack said his staff noticed a suspicious looking man checking out vehicles around 9:00 p.m. Briana Rodriguez, a valet and administrator at the San Diego location, said the man appeared to be under the influence
“He looked like he was stumbling,” she said. “The gentleman hopped in the car and he drove the car up to the booth and we stopped him there.”
Rodriguez and a coworker asked him if he had a contract, at which point the man said, “Yes,” but then kept insisting the vehicle was his. At this point, Rodriguez told the man to go downstairs to get a contract, in an effort to get him away from the rental vehicles.
The man, described as being in his mid-30s, eventually turned off the car and exited, but put the key in his pocket as he walked toward the stairwell that leads to the roof where overflow cars are kept.
Sensing the gravity of the situation, Michael Vargas, a fleet supervisor at neighboring Green Motion, stepped in and was able to stop the man from getting on the roof. Vargas said the man kept saying that he worked for Payless, and began belligerently cursing.
While Rodriguez called police, Vargas grabbed the keys from the man, kept him seated in the stairwell, and was able to give him some water and oranges to snack on.
Once police arrived, the man was arrested for being under the influence in public. Hack said he won’t be charged with anything relating to the rental cars, since no damage was done to the vehicles or the kiosk.

San Diego International Airport's Rental Car Center. Photo by Amy Winter-Hercher
Hack praised his employees for stopping the man, and Vargas for coming to their aid, even though he works for a rival company.
“That’s what makes to whole thing, at least to me, really pop out,” Hack said.
“I didn’t want anything happening to Briana, I didn’t want anything happening to Shawn’s property," Vargas said. “He wasn’t going to go anywhere, not as far as I could help it.”
The situation is making Hack rethink safety protocols and procedures. Currently, the larger operators such as Avis and Budget have gates at their rental exit areas, but Payless does not.
“Hopefully it’s enough for the airport authority to look at and say, ‘Hey, let’s work with these companies and get a gate there,’” Hack said. “…Obviously when these things happen, it makes you kind of go back to the drawing board; not be so concerned about the money… I can replace a car, but I can’t replace a person.”
More Rental Operations

Palm Beach Airport Code Change Creates Car Rental Distribution Gap
A test of rental searches under the old PBI and new DJT airport codes returned largely different sets of brands and vehicles, highlighting a potential distribution problem for rental operators.
Read More →
U-Save Continues Dominican Republic Expansion with Launch in Punta Cana
The new franchise location builds on U-Save’s existing Santo Domingo operation and will begin taking reservations for October 2026.
Read More →
When AI Books the Rental Car, Who Controls the Sale?
As AI moves from comparing rental rates to completing transactions, operators need to understand how travelers find, interpret, rank, and ultimately see their offers. (Part 2 of 2.)
Read More →
European Booked Car Rental Rates Fell 5%, Results Varied by Country
Ireland, Cyprus, and the United Kingdom saw steep declines, while booked rates rose in Poland and Hungary.
Read More →Is It Time to Rethink Rental Categories?
As traditional economy and compact cars disappear from the market, longtime rental operator Mike DeLorenzo asks whether the industry’s familiar vehicle categories still make sense — and what operators need to rethink along with them.
Read More →
Who Owns the Rate? AI Is Creating a New Distribution Problem for Car Rental
Generative Engine Optimization asks whether AI can find a rental company, but operators also need to know whether the agent inspected enough of the market, compared equivalent offers, and presented a rate the traveler can actually book. (Part 1 of 2)
Read More →
U.S. Business Travel Car Rental Rates Forecast to Rise Up to 2%
Improved fleet supply should limit pricing gains in 2026-27, while insurance, repair costs, and softer residual values continue to pressure rental operations, according to Amex GBT.
Read More →
Sixt Revenue Tops $2.4 Billion in First Half of 2026
Sixt’s first-half revenue surpassed $2.4 billion for the first time as demand outpaced fleet growth, lifting utilization and earnings despite weaker consumer sentiment in North America.
Read More →
In Memoriam: Bobby Klyce, Avis Licensee Legend
The longtime Birmingham Avis operator and 2018 Auto Rental News Impact Award recipient was remembered as an advocate for independent licensees and the broader car rental industry.
Read More →How to Build Custom Fleet Tools With AI and Vibe Coding [Webinar]
A new Automotive Fleet webinar explores how fleet managers are using AI and vibe coding to automate routine work and create simple operational tools without traditional programming skills.
Read More →
