Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.

The Yelp Conundrum: Responding to Negative, False Online Reviews

Alaska Auto Rental received a negative Yelp review from a person whose information was demonstrably false. As a business owner, how do you respond?


FSNA Reports $9.6M Revenue for Fiscal Year

Franchise Services of North America (FSNA), franchisors of the U-Save brand, ended its 2016 fiscal year with revenue of $9,627,460 and loss of $188,039.


Long Beach Airport to Launch Ride-Hailing Pilot Program

In April, Long Beach Airport will be rolling out a six-month pilot program that will allow ride-hailing companies to pick up passengers curbside.


Enterprise Takes Gold in 3 Categories at Travvy Awards

At the 2017 Travvy Awards, Enterprise Rent-A-Car earned gold for Best Car Rentals-Overall, Best Car Rentals-Domestic, and Best Car Rentals-Fleet. Additionally, it received silver for Best Car Rentals-International.


Tampa Airport Delays Opening of Rental Car Facility

Tampa International Airport has delayed the launch of its new consolidated rental car facility. It will now open to the public in early 2018.


Advantage to Launch Stroller Rental Program

The rental strollers will be available at Advantage Rent A Car's locations at the Miami, Fort Lauderdale, and Orlando airports beginning Feb. 7.


Enterprise Truck Rental Opens in West Virginia

The Charleston facility offers a diverse fleet of box trucks, cargo vans, and pickup trucks for business and personal use.


Zipcar Brings Vehicles to Houston’s Midtown District

Zipcar is adding four of its carsharing vehicles to Houston’s Midtown district. Currently, Zipcar has 40 carsharing vehicles in 25 locations throughout the city of Houston.


Uber Introduces All-Day Travel Option

UberHIRE will be available in several Indian cities between the hours of 4 am to 8 pm.


Pacific Rent-a-Car Extends Contract With

Pacific Rent-a-Car (, a Northern Cyprus-based car rental company, has renewed its contract with for the 2017 travel seasons.


Enterprise UK Partners With Global FoodBanking Network

Working with The Global FoodBanking Network and food redistribution charity FareShare, the Enterprise Rent-A-Car Foundation will donate six payments of 500,000 pounds as annual grants to help feed people in the U.K.


Europcar Acquires Italian Carsharer

Europcar has acquired Milan-based carsharing company GuidaMi and its 150-vehicle fleet, bringing its mobility services to Italy.


Bidvest Unveils Keyless Rental App

South Africa-based Bidvest Car Rental has introduced its Snappdrive app that allows users to handle the entire rental process on a smartphone.


Revv Expands Carsharing to 3 New Cities

Revv, an Indian-based carsharing service, has expanded to three new cities in India: Mumbai, Chennai, and Jaipur. It now operates in seven cities across India.


Europcar Launches Pay-by-the-Hour Carsharing in Scotland

Europcar Hourly Hire, available in the Highlands and Islands of Scotland, offers both electric and hybrid vehicles.


Luxury Car Rental Prices Jump in Houston for Super Bowl

Luxury car rental sales as well as prices are increasing in Houston ahead of the Super Bowl. Normally priced at $1,299 per day, the Lamborghini Huracan convertible is currently going for $2,500 per day at a Houston luxury rental location.


January Airport Rates Continue Downward Trend

Airport rates in January dropped $3.87 compared to a year ago. The Tennant Group and Rate-Highway also took a look at the major eight rental brands’ average rate quotes over the last three years. National has held the highest rates for the most weeks over Hertz and Avis.


Advantage, E-Z Rent-A-Car Undergo Rebranding

Advantage Rent A Car (AEZ), operator of the Advantage and E-Z Rent-A-Car brands, will unveil new logos, websites, and revamped rewards programs for both of its brands.


Daimler to Bring Self-Driving Mercedes-Benz Cars to Uber

Daimler will eventually offer self-driving Mercedes-Benz vehicles on Uber's ride-hailing platform under a new partnership between the two companies announced Jan. 31.


car2go Transitions From Smart Fortwo to Luxury Mercedes Models

Moving away from only using smart fortwo vehicles, car2go anticipates that Mercedes-Benz vehicles (CLA and GLA) will comprise the majority of its North American fleet by the end of 2017.


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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Trump and Regulations: An Alt-Fuel View

With 2025 emissions targets back in review, manufacturers, alt-fuel, and alt-power suppliers weigh in on the potential impacts of Trump’s initiatives.

Why GM’s Telematics Announcement is a Really Big Deal

Enabling a telematics connection at the factory — and not through an aftermarket hardware installation — is a game changer for fleets.

Four Thoughts From the 2016 Conference Calls

Sifting through the notes of Avis Budget Group’s and Hertz Global Holdings’ recent fourth quarter conference calls give us some trend lines to watch out for in 2017. (Of course, this gives us an incomplete snapshot, as Enterprise Holdings is privately held.)

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