Rental Operations

There are many rental operations factors that go into running a car rental company effectively and efficiently. This channel covers all rental operations including vehicle cleaning and maintenance, marketing, training, franchising, front line performance, operator profiles and car sharing.

The First 25 of the Last Great Independent

Celebrating its 25th anniversary, Fox Rent A Car's owners talk frankly about the company's growth potential, its new car-sharing initiative, surviving consolidation and the fierce competition to get into airports.


Finding the Right Car Wash Fit

Whether by hand or a car wash unit, keep in mind factors such as permits and fees, water containment and space considerations when setting up a car wash.


Worst Cleaning Jobs Ever (And Some Good Tips to Help)

From finding fish guts to sour milk to human body parts in rental cars, rental operators share their cleaning horror stories.


Airport, Rental Companies Cooperate on New Car Wash

South Dakota's Rapid City Regional Airport worked with its car rental providers to build a $2.9-million car wash and fueling facility that minimizes water, land use and turnaround time.


Avis: Pricing Gains Tempered by Recalls

Avis Budget Group goes in-depth on how pricing is driving strong earnings, while this year's record number of recalls is taking a toll.


Car Rental Q&A: What Should I Consider When Switching to an Automatic Car Wash?

A rental car operator is thinking about switching from hand washing to an automatic car wash system. Besides buying the equipment, what else does he need to consider?


So You Want to Be on Airport?

The owners of Fox Rent A Car discuss what it takes to secure an airport concession.


Hertz's Firefly Launches in UAE

Firefly, Hertz’s brand that serves the deep value leisure segment, has launched in the United Arab Emirates through the Al-Futtaim Automotive Group.


eHi Auto Services Adds Roewe Electric Vehicles

Under a new partnership with Chinese car manufacturer SAIC Motor, eHi Auto Services, a Shanghai-based car rental company, has purchased Roewe E50 electric vehicles and Roewe 550 plug-in hybrid vehicles.


Zoomcar Expands Car Sharing in India

Launched in Bangalore in 2013, Zoomcar, an India-based car-sharing company, has expanded to its second city, Pune.


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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Managing the Social Media Rant

How do you handle customer service when those Really Angry Customers now have a much bigger megaphone?

The Shape of ACE to Come

In an exclusive interview, Dick Radzis and Charlie Mullen talk about the sale of their corporate locations to Avis Budget Group, discuss the company’s plans for the ACE Rent A Car brand and more.

Have the Workplace Violence Conversation Now

The murder of a driver supervisor at a UPS facility last week marks a good time to address workplace violence — a subject that gets little attention before an incident has occurred.

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