After renting a Ford Mustang convertible from Enterprise Rent-A-Car in Dartmouth, Nova Scotia in October, Kristen Cockerill recently received a letter from Enterprise saying that she owed $47,000 — the replacement value of the convertible, according to a report by CBC (Canadian Broadcasting Corporation) News.
After a two-day rental, Cockerill returned the convertible to the Enterprise lot on a Sunday evening. As this Enterprise location is closed on Sundays, renters have the option to leave the car keys in a secure drop box.
The following day, the Enterprise location called Cockerill to tell her that they had the keys but not the car. After a police investigation, The Ford Mustang had been determined stolen after Cockerill returned it to the Enterprise lot.
In a media statement, Enterprise responded that it is working with Cockerill and her insurance company to resolve the claim:
“Our general manager overseeing the Nova Scotia area has talked with Ms. Kristin Cockerill and apologized for the way this claim was handled during the last few months. Our GM also has assured Ms. Cockerill that we have worked closely with her insurance carrier to resolve the claim, as is standard in such a situation. In addition, we are now thoroughly examining our processes and looking for ways to better communicate with our customers. We want to acknowledge and thank you for bringing this matter to our attention so that we could properly address it.”
Click here for the full CBC News report: http://www.cbc.ca/news/canada/nova-scotia/enterprise-willing-to-work-with-woman-on-hook-for-47k-mustang-1.2483207