Enterprise Responds to Renter of Stolen Mustang Convertible

After renting a Ford Mustang convertible from Enterprise Rent-A-Car in Dartmouth, Nova Scotia in October, Kristen Cockerill recently received a letter from Enterprise saying that she owed $47,000 — the replacement value of the convertible, according to a report by CBC (Canadian Broadcasting Corporation) News.

After a two-day rental, Cockerill returned the convertible to the Enterprise lot on a Sunday evening. As this Enterprise location is closed on Sundays, renters have the option to leave the car keys in a secure drop box.

The following day, the Enterprise location called Cockerill to tell her that they had the keys but not the car. After a police investigation, The Ford Mustang had been determined stolen after Cockerill returned it to the Enterprise lot.

In a media statement, Enterprise responded that it is working with Cockerill and her insurance company to resolve the claim:

“Our general manager overseeing the Nova Scotia area has talked with Ms. Kristin Cockerill and apologized for the way this claim was handled during the last few months. Our GM also has assured Ms. Cockerill that we have worked closely with her insurance carrier to resolve the claim, as is standard in such a situation. In addition, we are now thoroughly examining our processes and looking for ways to better communicate with our customers. We want to acknowledge and thank you for bringing this matter to our attention so that we could properly address it.”

Click here for the full CBC News report: http://www.cbc.ca/news/canada/nova-scotia/enterprise-willing-to-work-with-woman-on-hook-for-47k-mustang-1.2483207

Comment On This Story

Name:  
Email:  
Comment: (Max. 10000 characters)  
Please leave blank:
* Please note that every comment is moderated.

 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Safety Tech: Crash Avoidance or Sensory Overload?

As advanced safety technologies become even more pervasive on mainstream vehicles, are we creating “stupid drivers?"

Own the Fleet, Own the Future

In the dialogue surrounding new transportation paradigms, fleets have been off the public radar until recently. Here’s what’s going on, and a way for you to participate in the conversation.

Car Rental Rates Up, Fleet Sales Down — Correlation?

Car rental companies’ recent fleet discipline is needed now more than ever.

Job Finder: Access Top Talent. Fill Key Positions.

>