Tagged Customer Service

MGM Hospitality Expert to Close ICRS

Bringing guest service secrets from the hotel industry to car rental, Mary Ann Sena-Edelen of MGM Resorts International will deliver the closing keynote session at the 2017 International Car Rental Show.

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Rental Employees Sentenced for Stealing Customer Information

Former employees of Enterprise Rent-A-Car in the U.K. have been sentenced for conspiring to steal customer information that accident claims companies could use.

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How to Reduce the Risk of Auto Rental Chargebacks

Suresh Dakshina, president of Chargeback Gurus, shares insight on why auto rental companies can be susceptible to chargebacks and tips to lessen the risk.

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Reservations.com Revamps its Customer Service

The online hotel booking website, which includes car rental, is introducing live customer service agents.

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Hertz Introduces Electronic Rental Agreements

Hertz has started using electronic rental agreements and has expanded its eReceipt and Express Return service. The services will be available at all U.S. Hertz, Dollar, and Thrifty corporate locations by the end of this year.

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Enterprise Holdings Sweeps Satisfaction Ratings

For the third year in a row, Enterprise Rent-A-Car is ranked highest in satisfaction among rental car companies, according to the J.D. Power 2016 North America Rental Car Satisfaction Study. Enterprise Holdings' other brands National and Alamo took second and third.

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Auto Rental News Names 2016 Professional of the Year Winners

During Tuesday’s award ceremony at the 2016 Auto Rental Summit in Lake Buena Vista, Fla., two car rental professionals were named as Professional of the Year winners in the operator and vendor categories.

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The Customer Isn’t Always Right

Not caving to a customer with a blatant agenda may have consequences, especially for a small rental company that relies on stellar Yelp ratings to advertise. But business integrity must prevail.

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Revenue Analytics Offers Solutions for Ancillary Revenue Growth

Revenue Analytics can help rental companies improve their ancillary revenue sales by determining which products to combine, who best to offer them to, and what to charge for them.

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Hertz New Zealand Named Most Trusted Rental Brand

Hertz New Zealand has taken top honors in the Reader’s Digest Trusted Brands Car Rental Company category for 2016.

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Enterprise Donates Stroller after Customer Recognizes Agent on Facebook

Visiting an Enterprise Rent-A-Car location with twins but only a single stroller, a rental agent helped out this customer by holding one of her babies as she filled out paperwork. Enterprise’s social media team saw the customer’s photo of this moment and ended up purchasing a double stroller for the customer.

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How to Increase Corporate Rental Sales

Reservations don't just show up; rental companies need a plan to reach out and cater to local corporate accounts.

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Anatomy of a Customer Call

During the initial phone call, what are the do's — and the don’ts to avoid — to help a rental agent book the reservation and win a repeat customer?

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Customer Service, Technology Top Factors in Truck Rental Survey

Record360’s first truck rental customer survey found that most respondents look for a truck rental company with strong customer service and enhanced vehicle condition reporting.

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$3 Weekly Car Rental Rates are Unsustainable

Better technology, education, transparency, and a way to show the correlation between price and customer service are needed.

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Enterprise Brands Recognized for Customer Service

The Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands recently earned awards for their customer service.

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Enterprise Fleet Management Named Finalist in ‘Elite 100’ List

Enterprise Fleet Management, an affiliate of Enterprise Holdings, has been named a finalist in this year’s InformationWeek “Elite 100” for developing a customer login website.

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Car Rental Q&A: How Do I Refuse to Rent a Car to Someone and Not Get Sued?

A car rental operator wants to know if he doesn't feel comfortable renting a car to a customer, what can he do to not get sued by the customer?

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Customer Service, Technology Top Car Rental Customer Report

Record360, which uses mobile and Web-based app technology, has released the results from its first Car Rental Customer Report. According to the report, customer service and technology integration are top factors for customers evaluating rental car companies.

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The Ripple Effect of a Positive Customer Service Experience

They say customer service is the new marketing. A recent experience on Virgin America validates that point.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

Five Business Model Trends for 2017

As new forms of mobility take flight, the borders with traditional car rental are starting to erode.

Are Commercial Drone Deliveries Eminent in the U.S.?

Amazon just delivered its first package by drone in England. Will U.S. delivery fleets be able to take advantage soon?

Autonomous Vehicles and the Changing Role of the Fleet Manager

With fewer drivers and substantially longer fleet lifecycles, fleet managers will pivot to new job functions.

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