Tagged Customer Service

Rugged Rental Wins Overall Renter Rated Award

CarRentalExpress.com renters have named Rugged Rental in Salt Lake City as the overall winner of the 2017 Renter Rated Program Award. Runner ups include AAMCAR in New York City, Midway Luxury in Los Angeles, and Firearch Rent A Car in Fort Worth, Texas.

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Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

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What Can Rental Companies Do to Extract More Revenue From Their Rentals?

At the end of a rental or reservation call, a rental agent should always ask to book future rentals.

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Auto Rental News Recognizes 2017 Professional of the Year Winners

During Tuesday’s award ceremony at the 2017 Auto Rental Summit in Miami, two car rental professionals were named as Professional of the Year winners in the operator and vendor categories.

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Budget Costa Rica Uses Chatbot to Improve Digital Experience

With the help of EDNA, a technology startup focused on artificial intelligence, Budget Costa Rica has incorporated a Chatbot, which uses artificial intelligence to answer questions and take reservations in real time.

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Professional of the Year Awards Deadline Extended

The deadline for the 2017 Auto Rental News Professional of the Year Awards has been extended to Tuesday Sept. 26.

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Sixt Mexico Named Leading Car Rental Company

Sixt Mexico received the award for Mexico’s Leading Car Rental Company at the 24th World Travel Awards.

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Thrifty Car Rental Malta Improves Customer Offering

Now operated by United Garage Ltd, Thrifty Car Rental Malta offers customers more rental locations, a diverse and refreshed fleet, and a new, user-friendly website.

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Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

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Sixt Mexico Wins Favorite Customer Award

Sixt Mexico has been awarded as Rentalcars.com’s favorite rental company of 2016 in three of its airport branches: Manzanillo Airport, Morelia Airport, and Torreon Airport.

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Recognize Your Champion: Nominate an Operator, Vendor Now

The Professional of the Year Awards will be presented in the vendor and operator categories. Winners will be recognized at an awards ceremony during the sixth annual Auto Rental Summit on Nov. 6-7, 2017, at the Hilton Miami Downtown.

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Frontline Performance Group Launches Software to Deliver Data, Analytics

Global consulting firm Frontline Performance Group (FPG) has launched IN-Gauge, a performance management tool, which analyzes customer and employee behavior, recognizes opportunities, and identifies KPIs.

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BBB Investigates Payless Car Rental’s Complaint History

Better Business Bureau (BBB) serving Eastern Oklahoma informed attorney general of four states of its investigation into the complaint history of Payless Car Rental. Over 830 complaints have been filed against Payless in the past three years.

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How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

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Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

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ACRA Practices Customer Service Skills in Politics

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.

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What Car Rental Can Learn From the Hotel Industry

Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?

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Mexico's America Car Rental: Transparency is Paramount

With the widespread issue of low rental prices, America Car Rental wants to give advice to customers on how to avoid the surprise of unexpected charges at the counter.

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Budget Australia Wins Reader's Digest Quality Service Award

Budget Car Rental has been named the gold winner in the car rental category of the 2017 Reader's Digest Quality Service Award.

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Avis Tops Customer Loyalty Engagement Index

For the 18th consecutive year, Avis Car Rental has been ranked the No. 1 car rental company in the Brand Keys Customer Loyalty Engagement Index.

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Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

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