Tagged Customer Service

Budget Costa Rica Uses Chatbot to Improve Digital Experience

With the help of EDNA, a technology startup focused on artificial intelligence, Budget Costa Rica has incorporated a Chatbot, which uses artificial intelligence to answer questions and take reservations in real time.

Read more...

Professional of the Year Awards Deadline Extended

The deadline for the 2017 Auto Rental News Professional of the Year Awards has been extended to Tuesday Sept. 26.

Read more...

Sixt Mexico Named Leading Car Rental Company

Sixt Mexico received the award for Mexico’s Leading Car Rental Company at the 24th World Travel Awards.

Read more...

Thrifty Car Rental Malta Improves Customer Offering

Now operated by United Garage Ltd, Thrifty Car Rental Malta offers customers more rental locations, a diverse and refreshed fleet, and a new, user-friendly website.

Read more...

Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

Read more...

Sixt Mexico Wins Favorite Customer Award

Sixt Mexico has been awarded as Rentalcars.com’s favorite rental company of 2016 in three of its airport branches: Manzanillo Airport, Morelia Airport, and Torreon Airport.

Read more...

Recognize Your Champion: Nominate an Operator, Vendor Now

The Professional of the Year Awards will be presented in the vendor and operator categories. Winners will be recognized at an awards ceremony during the sixth annual Auto Rental Summit on Nov. 6-7, 2017, at the Hilton Miami Downtown.

Read more...

Frontline Performance Group Launches Software to Deliver Data, Analytics

Global consulting firm Frontline Performance Group (FPG) has launched IN-Gauge, a performance management tool, which analyzes customer and employee behavior, recognizes opportunities, and identifies KPIs.

Read more...

BBB Investigates Payless Car Rental’s Complaint History

Better Business Bureau (BBB) serving Eastern Oklahoma informed attorney general of four states of its investigation into the complaint history of Payless Car Rental. Over 830 complaints have been filed against Payless in the past three years.

Read more...

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

Read more...

Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.

Read more...

ACRA Practices Customer Service Skills in Politics

As a lobbyist for the car rental industry, the American Car Rental Association (ACRA) presents customer service skills when communicating car rental companies' needs and wants to government officials.

Read more...

What Car Rental Can Learn From the Hotel Industry

Hotels have found that an uncluttered front counter and assigning all managers to "visibility posts" enhances the customer experience. Can car rental adopt these practices?

Read more...

Mexico's America Car Rental: Transparency is Paramount

With the widespread issue of low rental prices, America Car Rental wants to give advice to customers on how to avoid the surprise of unexpected charges at the counter.

Read more...

Budget Australia Wins Reader's Digest Quality Service Award

Budget Car Rental has been named the gold winner in the car rental category of the 2017 Reader's Digest Quality Service Award.

Read more...

Avis Tops Customer Loyalty Engagement Index

For the 18th consecutive year, Avis Car Rental has been ranked the No. 1 car rental company in the Brand Keys Customer Loyalty Engagement Index.

Read more...

Dubai Rental Companies Can’t Keep Customers’ IDs

According to the Dubai Roads and Transport Authority, car rental companies are barred from keeping passports or identification cards of their customers. Additionally, new regulations on issuing permits to rental companies were announced.

Read more...

Frontline Performance Group Makes Fortune’s Best Workplaces List

Global consulting firm Frontline Performance Group (fpg) has earned recognition as one of America’s best places to work by Fortune 100. It was named to the magazine's "100 Best Workplaces" for medium-sized companies.

Read more...

The Yelp Conundrum: Responding to Negative, False Online Reviews

Alaska Auto Rental received a negative Yelp review from a person whose information was demonstrably false. As a business owner, how do you respond?

Read more...

Fox Updates Policies to Support Customers Impacted by U.S. Travel Ban

Fox Rent A Car will amend its prepaid rental booking, refund, and cancellation policies for customers that have been impacted by the recent U.S. travel ban.

Read more...
PREVIOUS||12345...9||
 
 

Newsletter: Sign up to receive latest news, articles, and much more.

Read the latest

Auto Focus Blog: A blog covering fleets, auto rental and the business of cars

ELD Mandate: Is Your Head Still in the Sand?

If you think you have 11 weeks to implement an Electronic Logging Device system to meet the Dec. 18 compliance deadline, you really don’t — for a few reasons.

Who Controls Your Vehicles’ Data?

In the name of security, an automaker’s alliance is advocating denial of third-party access to the OBD-II port. Is this going too far?

A Shared Mobility Model Takes Shape for Fleets

Technology that allows cab drivers flexible access to a shared fleet is leveling the playing field for an 89-year-old taxi company.

Job Finder: Access Top Talent. Fill Key Positions.

>