The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
Toyota Rent-A-Car earned 718 points in J.D. Power Japan’s 2021 Rent-A-Car Service’s Customer Satisfaction Survey. The survey also found that more respondents have been using rental vehicles instead of public transportation to prevent coronavirus infection.
As this pandemic drones on, communicating your core values to your staff and Customers will give them the stability they desire and the confidence to do business with you.
AAMCAR, Affordable Rent-A-Car in Salt Lake City, and Florida Premium Rentacar in Miami also won awards based on customer ratings from CarRentalExpress.com rentals.
This year, the car rental industry debuted with a score of 76 (based on surveys from January to March 2020). From April to September 2020, overall customer satisfaction remains unchanged.
Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.
In 2019 also Navotar won awards for user friendly software and for the best customer support.
This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.
Avis, Lyft, and Hyundai were all ranked highest in their categories.
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