Alamo Rent A Car recently reached its one million self-service kiosk rental transactions.
The self-service kiosks enable customers to skip lines at the rental counter and check in directly. Alamo’s one-millionth kiosk customer, Kitty Eisele, completed her rental transaction in Minneapolis.
“Our growing network of kiosks continues to significantly reduce travel hassles and helps customers get where they’re going more quickly,” said Greg Stubblefield, president of Alamo Rent A Car. “It’s no wonder we’re hundreds of thousands of kiosk rentals ahead of our competitors.”
After a customer with a valid driver’s license and a major credit card agrees to terms and conditions, a receipt-sized rental agreement summary is printed at the kiosk and the customer is directed to their rental car on the lot. At the exit booth, the customer shows the booth agent the rental agreement summary, driver’s license and credit card, then simply drives away.
Alamo’s kiosks also allow customers to review rental information, upgrade to a larger class car, add drivers and purchase option items such as a GPS unit and prepaid gasoline.
Alamo continues to refine its technology and expand its number of kiosk locations. Recent advancements in Alamo’s kiosk technology include the ability for customers who do not have an advance reservation to simply walk up and use the kiosk. Customers may also add or change their frequent flyer program numbers at the kiosk for airline award points.