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Customer Loyalty

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

Rentalcars Connect Takes Pulse of Travel Industry

When asked about the role big data would play in their business over the next few years, 82% of partners said that it could help provide useful insight into customer behavior and improve the customer journey, alongside automation of processes (56%) and facilitating flexible pricing structures for products and services (58%).