The HGS Axle automated service provides real-time tracking and mobile notifications for drivers in distress in as little as 2-3 minutes.
The "return to normal" hits a snag as rental fleets secure more vehicles but are forced to raise fees, leading to a drop in overall customer satisfaction levels.
Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.
While overall car rental customer satisfaction is declining along with vehicle supply, car rental operators find themselves caught between a rock and a hard place. How can they respond?
The Trusted Service Awards from Feefo, a global customer reviews and insights platform, are based purely on feedback from customers.
Vehicle shortages, high prices hurt overall scores in the J.D. Power 2021 North America Rental Car Satisfaction Study. Enterprise Holdings’ brands take top three spots.
Omega was the only company to score five stars for overall satisfaction and the only one to score five stars in more than two categories.
The car rental industry has maintained the same satisfaction score it posted before Covid-19, according to the American Customer Satisfaction Index’s recent travel report.
Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.
Toyota Rent-A-Car earned 718 points in J.D. Power Japan’s 2021 Rent-A-Car Service’s Customer Satisfaction Survey. The survey also found that more respondents have been using rental vehicles instead of public transportation to prevent coronavirus infection.
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