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Customer Satisfaction

Green Motion Expands Transparency Strategy to All Markets

The eco-focused rental car company offers customers an opportunity not only to see exactly what is included within their car rental rate, but what level of excess and deposit would be required on arrival at the car hire counter. 

Why Customers Don’t Return to Your Rental Counter

Several surveys reveal the reasons businesses don’t retain customers. Many reasons don’t involve your product or the service you gave — so let’s focus on the factors you can control and resolve.

Executive Car Rental Settles with Michigan AG

The $39,500 settlement includes provisions that requires Executive to stop collecting security deposits and ensure that customers can complete a walk around of the vehicle to check for any pre-existing damages prior to leaving the lot. 

5 Ways AI Is Revolutionizing the Car Rental Industry

Decades of fleet management experience, a loyal customer base, ownership of vehicles, and the knowledge of how to maintain them gives today’s car rental industry a competitive edge in the emerging smart mobility space.