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Customer Satisfaction

Europcar Wins Customer Experience Award

Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.

GO Rentals Wins Customer Satisfaction Award

This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.  

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.