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Customer Satisfaction

It’s a Good Time to Reinforce Core Values

As this pandemic drones on, communicating your core values to your staff and Customers will give them the stability they desire and the confidence to do business with you.

Europcar Wins Customer Experience Award

Every year, the AFRC rewards the most successful players and the most innovative initiatives in terms of customer strategy during the Palmes de la Relation Client event.

GO Rentals Wins Customer Satisfaction Award

This is the company’s second win in three years, both times achieving a perfect score of five stars across every measurement rated, beating out all major brands.  

Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.