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Customer Satisfaction

Car Rental Customer Satisfaction Drops

Customer satisfaction in the car rental, airline, and hotel industries all decreased, according to a recent travel study by the American Customer Satisfaction Index. Online travel agencies are the only industry to improve customer satisfaction.

It’s Time to Reinvent the In-Store Experience

Car rental operators who take advantage of new opportunities to mitigate wait times, expand payment types, create mobile workflows, and harness data will have a better chance to prevail in the post-pandemic world.

It’s a Good Time to Reinforce Core Values

As this pandemic drones on, communicating your core values to your staff and Customers will give them the stability they desire and the confidence to do business with you.

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