Since accusations were published from customers and employees that Budget Rent-A-Car of B.C. is overcharging customers for damage, the Attorney General of B.C. is now investigating the licensee for fraud, according to CBC News' Go Public investigative news segment.
The Better Business Bureau had received almost 70 complaints from customers when CBC News’ Go Public investigative news segment published articles highlighting comments from former employees and customers about possible intentional damage claim ‘rip-offs.’
David Purinton, owner and president of PurCo, shares best practices on how car rental operators can effectively recover loss of use and administrative fees.
In a historic ruling for the car rental industry, the Court holds that ‘PurCo is entitled to recover loss-of-use damages irrespective of actual lost profits.’
Whether it’s damage to your rental car from a fallen tree, vandalism or mice chewing wires, some damage responsibility can be passed to the consumer by contract — but know your state’s statutory limitations.
According to NBCDFW.com, Enterprise is shipping in 2,500 vehicles to help meet demand, which is still high after tornadoes in the area from April.
Christopher Elliott, a traveler advocate, narrows in on damage claims that he says threaten customer trust in the car rental industry.
Even if the vast majority of damage claims are handled properly, it doesn’t take many incidences of abuse to erode the auto rental industry’s trust with consumers. The industry needs to be consistently and actively engaged in reducing the number of damage claim disputes.
The case is what consumer advocates in the region are calling ‘a mark in the sand’ because it ruled that the company must have shown proof the vehicle underwent inspection prior to the rental in order to make the damage claim.
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