no-show fees

Will Prepaid Reservations Catch On?

Prepaid reservations might be the new guaranteed reservations; though perfecting the model to balance customer service, utilization and profits is an enormous challenge.

ACRA President: We Still Need Change in the Car Rental Industry

As most in the travel industry adapt to new demands and changes from consumers, are car rental companies still living in the dark ages?

ACRA Panel: A Rational, Safe Way to Handle Recalls

During its panel at the Car Rental Show, the American Car Rental Association board worked through recall legislation, threats to vicarious liability reform and what’s next with no-show fees (let’s start calling them guaranteed reservations).

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Will Prepaid Reservations Catch On?

ACRA President: We Still Need Change in the Car Rental Industry

ACRA Panel: A Rational, Safe Way to Handle Recalls