As most in the travel industry adapt to new demands and changes from consumers, are car rental companies still living in the dark ages?
Sixt customers will receive up to 30% off when they pay at the time of booking. Reservations must be made seven days in advance and the offer is only valid online.
ACE walks us through the company’s guaranteed reservations initiative. Early results reveal the process is working, from both a cost savings and customer service standpoint.
On their fourth quarter and full-year conference calls last week, the three public car rental companies—Hertz, Avis Budget and Dollar Thrifty—talk merger, prepaid rentals and plans for growth.
When it comes to no-show fees, the car rental industry needs to demonstrate a commitment to customer service and value with a “satisfaction guaranteed or your money back” promise.
No-show fee implementation has recently turned from discussion to action as car rental companies, trade organizations, online travel agencies and global distribution systems work together to solve the technological hurdles. But can the car rental industry manage the change as a customer-friendly initiative?
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