CarRentalExpress.com renters have named Rugged Rental in Salt Lake City as the overall winner of the 2017 Renter Rated Program Award.

“We are thrilled to announce that this year’s winner for the overall highest number of positive ratings is Rugged Rental,” said Robyn Moreno, senior account manager at CarRentalExpress.com. “Rugged Rental scored the highest in the Renter Rated Program.”

Developed by CarRentalExpress.com, the Renter Rated program provides renters with the opportunity to share their rental experiences.  At the end of their rental, customers are encouraged to rate the agency based on nine criteria. All renters’ ratings are tallied — the more ratings an agency has, the more reliable the star rating value will be. Categories of service can have ratings up to five stars (exceptional).

Car Rental Express awards agencies annually for their excellent Renter Rated Ratings. The runners up in the three sub categories — best staff, best vehicles, and most recommended overall — are also recognized with honorable mentions.

This year’s runners up include AAMCARin New York City for best staff, Midway Luxury in Los Angeles for best vehicles, and Firearch Rent A Car in Fort Worth, Texas, for most recommended to others.