Search Close Menu

Tag Search Result

Customer Service

CarTrawler Suspends Green Motion’s UK Listings

The complaints, regarding charges for vehicle damages, originated from Green Motion’s UK franchise network.

Read more

Enterprise Celebrates Customers, Launches Fan-Ticketed Concert Campaign

Designed to take fans on a unique musical journey, “Share the Code. Hit the Road” is a one-of-a-kind campaign that puts the power of concert ticketing into fans’ hands through a custom code-sharing method, which will culminate in a show featuring Sir Rosevelt and Cirque de Soleil.

The Irony of Customer Service in the Digital Age

Sure, any company would jump at the chance to use technology to reduce labor costs. But it also comes with some big, red, flashing warning lights.

Rentalcars.com Reimburses Customer's $1,600 Credit Card Charge

The charges were over six times the original quote. Rentalcars.com reimbursed the fees after being contacted by the WBZ-TV I-Team's Call 4 Action.

Phoenix Rental Operator Loses $1.85 Million Lawsuit

Investigators found that Dennis N. Saban, owner of Phoenix Car Rental and Saban's Rent-A-Car, violated the Arizona Consumer Fraud Act by adding extraneous taxes and surcharges on vehicle rentals.

Tips to Engage and Retain Existing Customers

Rental companies can maintain relationships with past customers by keeping up with communication, offering incentives to rent again, and continuing to improve the customer experience.

What Can Rental Companies Do to Extract More Revenue From Their Rentals?

At the end of a rental or reservation call, a rental agent should always ask to book future rentals.

Do You Know Who Your Renters Are?

By establishing a verification process and enforcing certain requirements at the counter, a rental company can reduce the chances of its vehicles being stolen or used in a crime.

How Social Media Impacts Customer Service

We talked to rental operators and marketing specialists to learn more about how a rental company’s activity on social media can improve its customer service while expanding its brand.

Maintaining Customer Service When the Rental Goes Bad

Experts give tips on how to remain professional when dealing with difficult situations such as vehicle recovery, subrogation, or chargebacks.