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Customer Service

ICRS 2024: Rental companies can learn more about self-service technology and software from system providers and then try out the technology on some rental vehicles at their locations.

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Overcoming the 'It’s Personal' Mentality

An irate customer is never fun. But helping your counter associates understand that they aren’t directing their ire at them personally is the first best practice in customer relations.

Sharebox Debuts Digital Keybox

The technology, called 24/7 ServiceStation, acts as a computerized service desk — and is certified to withstand severe break-in attempts.

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